Team Leader Customer Service
Resume:
Elizabeth Mosley
Atlanta, GA *****
**************@*****.***
Work Experience
General Merchandise Team Leader
Target - Stuart, FL
Running the truck deliveries when they arrived at the store.
Creating a solid plan to ensure freight is pushed safely and quickly to avoid it tolling over to the next day.
Setting end caps weekly as well as completely price change in my departments.
Managing the entire sales floor, on my own over the weekends.
Providing guest service on the sales floor.
Having in-the-moment, sit-down and attendance coaching with my team.
Scanning weekly inventory count.
Service and Engagement Team Leader
Target - Stuart, FL
2018 to 2020
Provide guest service in the form of assisting my cashiers with minor issues such as expired coupon, price matching, and out of stock items.
Managing the lines at the check lanes to ensure guest get helped in a timely manner.
Organizing and delegating cashier lunch breaks so that the front end always has a reasonable amount of coverage at all times.
Having sit-down as well as in-the-moment coachings when needed.
Closing out registers at the end of the night and processing cash into the safe.
Cashier/Customer Service
Target - South Gate, CA
2016 to 2018
Manage and maintain a clean and organized work space around my register.
Answer phones
Solving guest issues over the phone as well as in person.
Ordering items for guests online if it is not in stock at our location or near by.
Process credit card payments.
Sales Associate
Walmart - South Gate, CA
2015 to 2016
Stock shelves
Provide sales floor customer service
Answer phones
Zone area
Education
Career College in Medical Assistant
UEI College - Huntington Park, CA
2010 to 2011
High School Diploma
Bell Senior High School - Bell, CA
2004 to 2008
Skills
Cashiering
Planograms
Retail Sales
Store Management Experience
Pricing
Guest Services
POS
Cash Handling
Sales
Load & Unload
Inventory Control
Pallet Jack
Merchandising
Time Management
Food Safety
Loss Prevention
Organizational Skills
Microsoft Office
Heavy Lifting
Leadership
Packaging
Customer support
Typing
Customer relationship management
Customer service
Management
Upselling
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