Hospitality, Management, Reception, Office Assistant/Administrative
Resume:
Maylene BRONX, NY Tolete
*******.*******@*****.***
Dear Hiring Manager,
Throughout my career, I have consistently demonstrated a service-oriented mindset and a passion for providing exceptional customer service. It has been to have honed my skills in this regard by handling a high volume of inquiries, ensuring prompt and accurate responses to meet clients' needs. My strong dedication to customer satisfaction has resulted in positive feedback and repeat business. Moreover, my experience has sharpened my critical thinking abilities. I have become adept at quickly analyzing situations and finding effective solutions to any issues that may arise. This skill has been particularly valuable in managing scheduling conflicts, addressing urgent requests, and optimizing workflow efficiency. My ability to remain composed under pressure has always allowed me to maintain a calm and professional demeanor while dealing with challenging situations.
In addition to customer service and critical thinking, my interpersonal skills are another area of strength. I am naturally a people person, and I thrive in collaborative environments. In my previous role, I successfully built positive relationships with colleagues, clients, and visitors alike. I am highly skilled at actively listening to others, understanding their needs, and fostering mutually beneficial connections Furthermore, I am confident that my strong work ethic, attention to detail, and excellent time management skills would enable me to contribute effectively to your organization's objectives. I am dedicated to continuously learning and staying up-to-date with industry best practices, which I believe is crucial in adapting to new challenges and achieving long-term success.
Thank you for considering my application. I would welcome an opportunity to discuss how my skills and experience align with your organization's requirements further. I have enclosed my resume for your review. Please contact me at your earliest convenience via phone or email to arrange a mutually convenient time to speak.
Thank You, Sincerely,
Maylene Tolete
Maylene Tolete
Bronx, NY 10451
*******.*******@*****.***
Objective
To secure a career opportunity, fully demonstrating/utilizing my training and skills, whilst making a significant contribution to the success of the company. Experience
April 2024 - Current Server/Waitress
Hard Rock Cafe Yankee Stadium Bronx,NY
● Constantly updating always growing knowledge of restaurant menu items, specials/deals, company policies and always strive towards customer satisfaction
● Exhibited a welcoming and enthusiastic friendly energy/attitude providing a memorable experience for the consumer
● Conduct steps of service while recommending specials based on the patrons preferences
● Demonstrated strong communication and interpersonal skills to effectively take orders, answer questions and address consumer needs
● Developed time management/multitasking skills to promptly attend to multiple tables, communicate orders staff/bartenders and deliver high quality customer service with accuracy
● Worked collaboratively with a team of fellow servers, hosts, bartenders, kitchen staff and management to ensure an efficient and seamless service
● Maintained a cleaned and organized work space creating an inviting and comfortable environment for consumers
Sept 2021 - April 2024 Receptionist
Positano Foot And Ankle Center UpperEast Side, NY
● Greet and Check In 80-100+ Patients Daily, handled checkout/billings at the end of visit
● Prepared next day charts, filed charts throughout shift post client appointments
● Followed new patient procedure, scheduled requested patient imaging and follow up appointments based on availability with affiliated hospital and Doctors schedule (HSS)
● Handled and redirected calls on 6 way switch board,demonstrated problem-solving skills and diplomatically resolve any client concerns or issues that may have arisen through maintaining clear line of c communication via email account between clients/doctors, assured replies done in timely manner and HIPPA policies were always abided
● Disinfected patient rooms and medical tools with the appropriate supplies, maintained a cleaned and organized work space creating an inviting and comfortable environment for consumers
Dec 2018 - Sept 2021 Hostess/Front of House Manager TBAR Restaurant and Lounge UpperEast Side, NY
● Perform audits on all areas of the restaurant to ensure the state of readiness before service
● Conduct pre-service meetings with staff to discuss the daily floor plan and any new menu specials
● Set sales and turnover goals of the restaurant for the day
● Supervised and coordinated individual/shared responsibilities throughout service within front of house staff to ensure prompt and courteous service
● Assigned tables prior to service and confirmed reservations via phone call/text message/email through information provided on open table
● In constant contact with front of house/ back of house staff, consumers, to ensure dining details are handled appropriately and all/any concerns are correctly and professionally addressed
● Opened/Closed/Approved Specific consumer requests for menu subs/changes to menu items, Approved Voided transactions if deemed necessary
Education
Institute for Collaborative Education New York, NY Class of 2011 Borough of Manhattan Community College Fall 2012-Spring 2014 Skills
Customer service (10+ years), Cold Calling, Computer skills (10+ years), Office experience
(5 years), Microsoft Word (10+ years) Microsoft Excel (10+ years), Cashiering (10+ years) Management (8 years) Sales Management Microsoft Outlook (10+ years) Leadership (8 years) Multi-line phone systems (10+ years) OpenTable, Restaurant Management, Medical Scheduling, Medical Terminology (2 years), HIPAA, Host/Hostess, Cash Handling, Clerical/Reception, Medical Records, Event Planning, Administrative, Phone Etiquette, Guest Services, Typing,Retail, POS Systems Communication, Analytical, Problem Solving, Interpersonal, Organizational, Telecommunication, Upselling, Food/Beverage Handling, Time Management
REFERENCES AVAILABLE UPON REQUEST
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