Medical Records Customer Service
Resume:
DEBORAH
PETTY
MEDICAL RECORDS CLERK
***************@*****.***
Sanford, NC 27330
CONTACT
SKILLS
• HIPAA compliance
• Patient confidentiality
• Clinical documentation
• Insurance expert
• Insurance verification
• Telephone etiquette
Dynamic Medical Records Specialist with extensive experience at Central Carolina Hospital, adept in HIPAA compliance and clinical documentation. Proven track record in ensuring patient confidentiality and accuracy in medical records, while delivering exceptional customer service. Skilled in insurance verification, contributing to efficient reimbursement processes and enhancing patient satisfaction.
Dedicated and detail-oriented with extensive experience managing electronic health records, ensuring accuracy and compliance with healthcare regulations. Skilled at organizing large volumes of data, maintaining confidentiality, and supporting efficient healthcare operations, while consistently meeting deadlines with minimal errors.
PROFESSIONAL SUMMARY
Medical Records Specialist
S&H youth and adult services, sanford, nc
Patient Access Representative
Central Carolina Hospital, sanford, nc
EXPERIENCE
September 2024 - Present
Monitored the completion of forms required for insurance
• reimbursement purposes.
Maintained patient confidentiality and security of medical records in
• accordance with HIPAA guidelines.
Analyzed patient data to identify discrepancies or missing information
• prior to filing.
• Documented requests for access to protected health information.
• Organized physical paper files according to established protocols. Reviewed charts for completeness, accuracy, and compliance with
• regulations prior to release.
• Completed periodic audits on all types of medical records activities.
• Updated patient demographic information in medical records.
• Scanned patients' health records into electronic formats. March 2022 - July 2024
Ensured compliance with all HIPAA regulations regarding patient
• privacy and confidentiality.
Registered patients by obtaining necessary and accurate financial and
• demographic information.
• Provided excellent customer service to patients and their families. HHS
Central Carolina Hospital, sanford, nc
Assembler
Cloverleaf (belflex), sanford, nc
Production Line Associate
Coty (Kelly Services), sanford, nc
Created new patient charts to include personal and insurance
• information and reason for visit.
Provided excellent customer service to patients and healthcare
• professionals while managing patient scheduling and registration.
• Resolved patient billing issues and collected payments. Obtained signatures for financial responsibility and treatment
• procedures from patients or guardians.
Processed payments received from patients according to established
• guidelines for proper accounting procedures.
• Identified self-pay patients to refer to financial assistance programs. April 2018 - April 2021
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining
• adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a
• fast-paced environment.
Dietary services supervisor supervises staff that plan, prepare, and
• deliver, meals to patient's in a timely manner.
Consult and coordinates with nutritionist to ensure all menus comply with general diatetic stands and fulfill prescribed patient\s nutritional and therapeutic requirements.
•
February 2017 - February 2018
Maintained safe and clean working environment by complying with
• procedures, rules, and regulations.
Met production goals by efficiently managing time while working on
• the assembly line.
Followed detailed verbal or written instructions and visual aids to
• perform assembly work.
Inspected parts for defects during each step of the assembly process
• to ensure quality control standards were met.
April 2016 - November 2016
Analyzed data from previous shifts, implemented corrective action as
• needed, and reported findings accordingly.
Ensured compliance with safety standards and regulations while
• operating machinery.
Efficiently operated production line equipment to meet daily
• production goals.
Demonstrated excellent communication skills when interacting with
• team members, supervisors, and customers.
Maintained detailed records of product inventory and quality control
• processes.
• Inspected products for defects during all stages of production process.
• Packaged finished products to prepare for shipment.
• Monitored production line, watching for pile-ups or jams.
• Followed production line safety standards at all times. associate in Medical Billing and Coding Candidate
Ultimate Medical Academy, 9309 N. Florida Ave
Lee Senior High School, 1708 Nash Street
EDUCATION
Expected graduation August 2026
June 1998
References available upon request
REFERENCES
Contact this candidate