Customer Service Administrative Assistant
Resume:
Stacy Carrico
*** ***** ******* ****** #*** Appleton, WI 54914 920-***-****
PROFESSIONAL PROFILE
Customer service oriented professional with management, healthcare industry, and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Strong time management skills with ability to establish priorities to meet timelines.
Effective problem-solver and decision-maker, able to assess situations and identify solutions.
Attention to detail needed to maintain high levels of accuracy.
Certifications – CPR.
Online Word Processor – Google Docs.
Communication Platforms – Zoom, Google Meet, and MS Teams.
Microsoft Office Applications – Word, Excel, and PowerPoint.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration
Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance
Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge
Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT
Insurance Verification Anatomy & Physiology
EDUCATION AND PROFESSIONAL DEVELOPMENT
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2025
Fox Valley Technical College – Appleton, WI Certified Community-Based Residential Facility
Fox Valley Technical College – Appleton, WI Certificate – Standard Precaution
Fox Valley Technical College – Appleton, WI Certificate - Medication Administration
WORK EXPERIENCE
Wendy's – Appleton, WI 11/2024 – Present
Crew Member / Customer Service
Perform various tasks including food production and serving customers at the front counter.
Take orders, operate cash register, accept payments, and make accurate change.
Ensure accuracy of cash drawer and maintain a clean and organized workstation and guest area.
Work in a fast paced, team environment and communicate effectively with managers and co-workers.
Ultimate Medical Academy – Appleton, WI 07/2023 – 03/2025
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Little Diner – Appleton, WI 07/2024 – 10/2024
Server / Customer Service
Took and entered orders accurately using Point of Sale (POS) computer system.
Delivered food and beverage items quickly and efficiently in a fast-paced environment.
Stayed familiar with menu items, advised patrons of specials, and answered questions.
Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.
Worked as a team to meet and exceed guest expectations.
Taco Bell – Appleton, WI 05/2018 – 06/2023
Assistant General Manager / Customer Service
Hired and fired new members, created schedules, and took inventory.
Conducted truck orders, performed bank runs, took orders, and accepted payments.
Ensured excellent customer service and served as point of contact for customer needs.
Communicated store priorities, delegated tasks, and made certain employees followed policies and procedures.
Matthews Senior Living Center – Natal, WI 09/2018 – 09/2022
Lead Medication Technician / Caregiver
Trained employees, stocked and changed pills, and disposed expired patient medications.
Filed paperwork and assisted patients with activities of daily living and housekeeping.
Observed patients for change in condition and reported any changes immediately to supervisor.
Abided by HIPAA guidelines to safeguard private information.
Walmart – Appleton, WI 01/2007 – 01/2015
Customer Service Manager – Retail
Trained employees, managed front store tasks, and assisted different departments with covering positions.
Provided quality customer service, greeted customers, and answered questions.
Processed transactions, scanned and bagged items, operated cash register, and followed policies and procedures.
Worked effectively as a team to meet front-end performance goals.
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