Office Manager Customer Service

Nathan Vitale

*********@*****.*** Prairieville, LA, US

PROFESSIONAL SUMMARY

An enthusiastic leader with a passion for contributing to the planning, direction, and assessment of statewide programs and a proven ability to devise innovative policies supporting the fulfillment of long-term goals. Solid record of excellent attendance, reliability, and dependability. Results-driven organized professional capable of analyzing large quantities of data, enforcing compliance with federal and state guidelines, and preparing in-depth reports detailing program performance. WORK HISTORY

Office Manager (Office and Administrative Support) at Dupont Home Improvements and Loans

December 2008 - December 2014 (6.5 Years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Resolve customer complaints or answer customers' questions regarding policies and procedures. Develop or update procedures, policies, or standards. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Develop work schedules according to budgets and workloads. Recruit, interview, and select employees. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Discuss work problems or grievances with union representatives. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate activities with other supervisory personnel or with other work units or departments. Train or instruct employees in job duties or company policies or arrange for training to be provided. Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Admissions Director at Woodlake Addiction Recovery Center September 2015 - June 2017 (2 Years)

Administrative Program Specialist A at Office of Public Health June 2018 - January 2021 (3 Years)

Administrative Assistant 5 at Office of The Secretary of State November 2021 - January 2022 (0.5 Year)

Administrative Program Specialist B at Office of the Secretary January 2022 - July 2023 (1.5 Years)

EDUCATION

University of phoenix -

Graduated 2023-01-01

Business and Infromation Technology

University of Phoenix -

Graduated

Masters of Science in Cybersecurity

SKILLS

Program Management, 4 years

Administrative Operations, 10 years

Data Analysis & Reproting, 10 years

Microsoft Office Suite 365, 7 years

Adobe Pro, 5 years

Google Docs, 3 years

Strategic Management, 3 years

Regulatory Compliance, 4 years

LANGUAGES

English, Business Fluent

CERTIFICATIONS

Nationally Certified Lifecoach

ABOUT ME

I have a drivers license

I have management experience: 1 years

Contact this candidate