Customer service/Data entry Representative
Resume:
Christina Ellis
Marietta, OK *****
***********@*****.***
Professional Summary
I have worked in many customer service related jobs and have worked from home in a customer service/ data entry position and have many years of experience. I am a fast learner and a hard worker and I am dedicated to accurately completing my job thoroughly. I am punctual and detail oriented and can work well with or without direct supervision. I am looking for a work from home data entry and/or customer service focused position.
Work Experience
Account Manager
Fisher59-Ardmore-OK
August 2022 to March 2025
• Manage a portfolio of key accounts, maintain and exceed in sales targets
• Develop and maintain strong relationships with clients
• Identify upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue
• Provide regular updates on account performance and market trends to senior management
• Serve as the main point of contact for client inquiries and issue resolution
• Manage a high-volume workload while maintaining attention to detail and meeting tight deadlines Press Brake Operator
Johnson Controls-Norman, OK
September 2021 to July 2022
• Utilized press brake to bend sheet metal for heating and air conditioning units
• Set up machines with tools needed to bend parts
• Read blueprints in order to complete task efficiently Customer Service Specialist-work From Home
Assurant-Springfield-OH
November 2016 to October 2019
• Assisted with insurance claims due to catastrophic events
• Worked with Microsoft Office programs, extensive data entry, various other computer programs within company
• Utilized dual computer monitors
• Worked at home in a call center environment assisting with transferring calls to appropriate departments, reached out to insurance companies, mortgage companies, inspection companies to assist with setting up appointments and follow ups
Cashier/Assistant Manager
EZ GO Stores-Lawton, OK
January 2011 to June 2012
• Operated cash register
• Assisted as assistant manager when manager not on duty, completed paperwork along with checks and credit card balances
• Assisted with normal store duties and ordering supplies and goods when needed
• Provided excellent customer service and handled issues when needed Inside Sales lead/Driver Dispatcher
Coca Cola Southwest Beverages-Austin, TX
March 2000 to June 2004
• Called customers for beverage and supply orders for their establishments
• Assisted fellow co-workers with their customers and handled confrontational situations
• Inputted orders into AS400 system
• Dispatched delivery drivers as needed
• Assisted with delivery of products to customers
Cashier/Assistant Manager
Wag-A-Bag-Georgetown, TX
May 1996 to May 1999
• Operated cash register
• Assisted as assistant manager when manager not on duty
• Completed daily paperwork, balanced checks and credit cards, made bank deposits
• Assisted fellow coworkers and completed daily store duties
• Maintained grocery orders and inventory
• Maintained strong customer service relationships with customers, vendors and coworkers to ensure smooth operation
Education
Associate's degree in Business
Rose State College - Remote
August 2016 to May 2018
Associate Degree in Liberal Arts & Sciences
Western Oklahoma State College - Remote
August 2014 to May 2016
High school diploma
Jarrell High School - Jarrell, TX
August 1995 to May 1999
Skills
• Sales
• CRM Software (2 years)
• Leadership
• Blueprint Reading (1 year)
• Fabrication (1 year)
• Account Management
• B2B Sales (3 years)
• Customer Service
• Microsoft Office
• 10-Key
• Communication skills
• Time management
• Oral Communication
• Banking
• Salesforce
• Organizational skills
• Outside Sales
• Inside Sales (5 years)
• Relationship Management
• Press Brake Machine (1 year)
• Upselling
Certifications and Licenses
Driver's License
Additional Information
My reasons for my gap in employment were attending college and working odd and end jobs in my spare time and also was an independent contractor running my own business. I also had moved a few times and was in between jobs and had faced some challenges with the job hunt.
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