Service Representative Clerk Iii

CYNTHIA BERMUDEZ

*******.********@*******.***

C: 585-***-**** O: 585-***-**** x 1259

4974West Ridge Road, Spencerport, NY 14559

CARRER OBJECTIVE:

To acquire a position with an organization that will allow me to grow in experience and in leadership by using the knowledge I’ve obtained.

PROFESSIONAL EXPERIENCE

2006-2023 Rochester City School District- Attendance Specialist/ Clerk III

Perform for several schools and parents with Advocacy/ Connect XP Coordinator & Service Representative. Make home visits that have needs of counselors and admins communication with parents or the finding of a students when absents over passes 20 days. Provided different alternatives for students who had issues attending school on a regular basis with the encouragement for them to continue their education. In cases that households had needs from Department of Social Service, Rochester Gas and Electric, Food, Furniture, Family Court and Committee Special Education Evaluations I would filled out different referrals directing them to the correct agencies that would assist. As a Clerk III I worked at the Transportation Depart answering telephone with appropriate office protocol, solved customer problems, responded to routine inquiries and determined when supervisory input was needed. Communicated with dispatcher, school admins, and parents regarding transportation emergency issues. Prepared and typed correspondence for disciplinary coordinator. Handled incoming and outgoing mail - sorting and collating materials for mailing.

2021- 2023 American Cancer Society – Coordinator

Assist administration by checking guess in and out. Doing tours as needed.

2017- 2023 Lab Corp - Registration Coordinator

Assist admin with setups of biometric system and booth for nurses.

2020- 2021 Hill Haven - Receptionist

2019- 2020 Hoselton Toyota - Cashier, Receptionist

2016- 2018 Heather Heights Of Pittsford - Receptionist

2011- 2012 Rochester General Hospital - Document Specialist

2003-2004 Aldi’s Corporation, Cashier

Facilitated customer flow throughout the store, made sure their purchases were expedited in a timely manner.

2001-2002 Urology Associates, Secretary

Provided all clinical aspects in the office. Facilitated patient flow and made sure all appointments were scheduled at end of visit

1998-2001Rochester General Outpatient Clinic – Office Clerk

Provided all clerical aspects for the outpatient department, Twig and the eye clinic as well as to facilitate patient’s flow through scheduling appointments, effective handling of telephone calls and expediting the registration and payment process (accounts receivable, payable and insurance processing). Developed and maintained monthly doctor schedules. Collected and sorted encounter forms by dates of service to ensure 100% accuracy and that data entry was completed within the hospitals time limit. Reviewed each encounter form to verify insurance and Medicaid transmittal tapes and office charges for appropriate departmental charges. Participated, prioritized and completed projects assigned by the Director of Nursing and Doctors within the department

1997-1998Quadrangular Medical Center Caguas, PR, - Medical Secretary

Greeted patients. Medical Technician Experience; EKG’s, vital signs, answered phones and made specialty appointments for patients.

EDUCATION:

High School Diploma: Gautier Bentiez

Associate Degree: Administrative Secretary, Caguas Skill Center-

Associate Degree: Computer Programming, Instituto de Banca y Comercio –

EXCEPTIONAL SKILL:

Bilingual in Spanish Language: Read/Write/Translate

Microsoft 365: Excel, Word & Outlook

Chancery Solarity Software

PowerSchool District System

IDX Software Soltrac-Medent

Machine Operator

Leadership Quality

Team Player

Excellent People Skills

References Furnished upon request

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