Customer Service Health Services

Willina (Nina) M. Lawrence

**** ***** ******, *** * Rochester, New York 14612

585-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

Growth oriented, client focused professional with experience in inventory and a variety of supervisory positions. Effective record of accomplishment in providing superior customer service. Adept at prioritizing and multitasking the scheduling of tasks involving operations and general reporting of information.

EDUCATION:

Bryant & Stratton College Online

Health Services Administration Diploma

Office of Adult & Career Education Services (OACES)

2021

Electrical Program Certificate

Everest Institute

2015

Associate of Applied Science in Medical Assistance

Monroe Community College

2007

Associate of Science in Liberal Arts

SKILLS & ABILITIES:

2001

Customer Service Inventory

Policy & Procedure

Report Generation Supervising

Manufacturing

Computer Literacy Scissor Lift Certification

Scheduling Organization

EXPERIENCE:

Manufacturing Technician

10-hour OSHA Certification

Kodak Alaris (Contract through Aerotek)

2021 - Present

• Production (building, testing, calibrating, troubleshooting, repairing, and packaging for shipment) of lowvolume and high volume document scanners.

Electrician

Bonduelle America 2021

•Creation of Excel spreadsheets to provide visuals of various panels in mechanical rooms and other areas throughout the facility

•Updated labeling system for panel, bucket, and push panel identification

•Troubleshoot electrical and motor problems throughout the Plant with the use of multimeters, megohmmeters and other devices

•Maintained certifications and technical knowledge to comply with system deployment, management, and disposal standards.

•Tested and validated motors and wiring to properly maintain service.

•Maintained, repaired, rebuilt, and tested motors, plant lighting and other plant devices for optimum operation.

•Delivered exceptional level of service to customers by listening to concerns and answering questions.

Fire Alarm Technician

CM Armitage Electrical Contracting 2019- 2020

Tambe Electric Incorporated 2015- 2019

•Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds such as desktops, workstations, iPads, and iPhones.

•Maintained certifications and technical knowledge to comply with system deployment, management, and disposal standards.

•Tested and validated system signals/communication with central monitoring to properly establish service.

•Maintained, repaired, and tested fire alarms, fire suppression, and support systems.

•Delivered exceptional level of service to customers by listening to concerns and answering questions.

•Showed strong written and verbal communication skills to assist with quality control and device maintenance.

•Installed and wired over 300 residential electric panels

Lead Wait Staff Aramark 2014- 2015

•Provided exceptional service to several hundred college students in the dining hall.

•Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.

•Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

•Responsible for cash management.

Personal Care Aide

Companion Care of Rochester 2014

•Provided personalized assistance to individuals with disabilities or illness who required help with personal care and activities of daily living support.

•Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.

•Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

•Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands as needed.

Program Secretary

Monroe Community College 2010- 2013

•Provided outstanding customer service to several hundred college students needing tutoring and computer services in the learning center.

•Compiled and analyzed data utilizing spreadsheets or other database software such as Excel for Joint Commission.

•Generated Student Support Services reports to present valuable data.

•Conducted research, compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout department for Joint Commission accreditation.

•Created Student Support Services newsletter for students and department staff with events and updates.

•Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.

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