Customer Service Call Center
Resume:
Chastity Carter
Wichita, KS *****
****************@*****.***
I have 4 years Call Center experience, 26 years Customer Service experience, 20 years Bartending experience, 20 years of factory work experience, 20 years of Catering, Short order cook experience, waitressing experience, and janitorial experience. Authorized to work in the US for any employer
Work Experience
Self Employed
Flip it Wichita - Wichita, KS
May 2021 to Present
I buy storage units or contract on houses that have been foreclosed on and remove the contents of these properties and sell the items within.
CSR - Customer Service Representative
LanceSoft Inc - Wichita, KS
May 2022 to May 2022
Help customers with energy needs through phone and email interaction. Customer Service Representative/Call Center
Boot Barn - Wichita, KS
September 2021 to December 2021
I took inbound calls from customers needing assistance with ordering merchandise, returning merchandise, or that were having issues with the delivery or location or their orders. CSR - Customer Service Representative
Faneuil - Wichita, KS
September 2019 to January 2021
I worked in a call center, on the humana contract. I answered questions about benefits, claims, billing, part d drug pricing and availability of drugs, enrollment status and a variety of other issues. I was a tier 4 agent. I answered questions using online resources and previous knowledge to help members feel confident and knowledgeable about their Medicare insurance policies and benefits. Air Sea Reservations Agent
Royal Carribean International Cruise line - Wichita, KS September 2018 to May 2019
I worked very closely with major airlines to book and modify flights for Royal Caribbean, Celebrity, and Azamara cruise lines. I can successfully navigate the amadeus system as well as the colonial system, as well as all airline websites and seating programs. I had to work very closely with Travel Agents, Independent Guests, and other Departments to make sure Guests found the proper flights to get them to the Ports they were sailing out of on time for check in. I booked the Guest Hotels, if they had Pre or Post nights, and booked transfer from Airport to ship and Ship to airport . Sales Associate
Starwood Hotel & Resorts - Wichita, KS
June 2017 to March 2018
Helping customers find the best rates for our hotels, and making reservations for them. Up selling rooms. Modifying a d cancelling reservations and providing basic information to callers needing it. Manager/Baker
Flying donuts - Wichita, KS
August 2010 to March 2017
Managed a donut shop and baked as well. I made sure that production and quality were both on point . I worked anywhere from 45 to 72 hours a week depending on staff and multi tasked efficiently to provide good service to customers .
Receptionist and Title Clerk
Insurance Auto Auctions - Wichita, KS
September 2016 to January 2017
I did data entry, filled out and processed titles, took payment from our patrons, it was only a temp position, but it was a job I enjoyed very much.
Temporary Employee
LABOR READY TEMP SERVICES - Wichita, KS
July 2010 to January 2017
I worked any job thrown at me. Disaster clean ups, secretarial duties at auto auctions, clerk duties and money handled, construction work and many waitressing,catering, and cooking jobs as well. Cook/Cashier
Wichita canteen - Wichita, KS
September 2009 to April 2010
Cooked food for Cessna employees, handled cash for customers, and occasionally helped with catering and bartending.
Barback/Bartender/cooK
Rumors Bar and Grill - Wichita, KS
February 2009 to May 2009
Cooked, waitressed,bartended, and cleaned efficiently and productively. Bartender/ Kitchen Manager
Zeeks place - Augusta, KS
July 2008 to January 2009
Bartended and managed a short order kitchen. Cleaned and made sure bar was up to code, as well as entertained customers and provided a positive and responsible attitude towards customers who came to drink by cutting them off if need be and calling cabs for those who could not drive. Education
High school diploma
Skills
• Microsoft outlook (Less than 1 year)
• Call Center
• Customer Service
• Food Preparation
• Food Safety
• Pricing
• Kitchen Management Experience
• Food Industry
• Catering
• Busser
• Serving Experience
• Restaurant Experience
• Upselling
• Merchandising
• POS
• Banquet Experience
• Bartending
• Host/Hostess
• Retail Sales
• Food Production
• Cooking
• Inventory Control
• Restaurant Management
• Menu Planning
• Customer service
• Sales
• Retail sales
• Cash handling
Certifications and Licenses
Food Handler Certification
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