Customer Service Business Management
Resume:
charles parks
McDonough,GA ***53
*************@*****.***
EDUCATION
Clark Atlanta University-MBA (Masters in Sociology/Marketing)
Morehouse College-BA (Bachelors in Criminal Justice/Business Management)
HIGHLIGHTS OF QUALIFICATIONS
●15 years of sales, marketing, and customer service experience
●24 months of Global Marketing applications analyst experience
●I have accomplished experience of leading & motivating customer service and sales teams
●Time management and organizational skills
●Ability to manage, plan and coordinate work activities for the entire department
●Able to make critical decisions in terms of time-sensitive matters
●Proficient with Microsoft Office, Microsoft Access, Microsoft PowerPoint, SharePoint, Teams, WebEx, Zoom, and electronic outsourcing
●Ability to effectively manage and direct a database of new leads or sales
●Excellent customer service, organizational management, public speaker and my verbal communication skills are advanced.
CERTIFICATIONS
●Account Representative
●Sales Analyst
●Global Marketing
●Business Management
●Salesforce Referrals Proficiency
Core Competencies
Quality Assurance
Access Management
Public Speaking
Customer Service
Program Development & Evaluation
Promotional Strategizing
Experience
2014-2024 Fleetcor Technology – sales account manager/marketing
●Communicate/coordinate meetings with managers/directors to resolve concerns or issues
●Proactively working with small and large business owners on annual statistics and financial budgeting
●Completing integrated testing time and daily time evaluations
●Established and currently maintains a strong professional relationship with all parties involved in the product. (co-workers, management, operational team leaders, third party companies
●Create sales work queues
●Built and maintained reports
●Review notes in a timely manner to ensure that the testing and training new updates are ready for the customers prior to the close of business
●Creating tip sheets that are updated daily upon customers request
●Import and Export data
●Providing on call support to help customers resolve issues
2007-2013 KAISER PERMANENTE- INTAKE COORDINATOR
●Entered and updated client account information
●Verified and explained programs to clients
●Ensured the highest level of internal and external customer service
●Created a user-friendly and professional environment for the clients
●Collected and thoroughly explained to the information to the clients
●Creating marketing strategies to generate more clients
2002-2006 MCI TELECOMMUNICATION-SALES/CUSTOMER SERVICES MANAGER
●Provided accurate documentation following all inbound and outbound calls
●Collaborated with the customers previous carrier to satisfy all of the customers’ requests
●Diffused irate customer complaints with sound judgment to ensure best product for the customer
●Collected and updated all account demographic
●Entered the referral information into data entry systems
●Assisted with quality control measures and special projects as situations demanded
●Maintained statistics on employee productivity
●Identified and recommended potential process improvements in within the department and assisted with the design and implementation as requested
●Created a work environment for staff through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance.
●Supported customers decision-making based on the customer needs
Contact this candidate