Customer Service Relations

MICHELLE PALENAPA

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

Driven professional with extensive experience in customer service and cash handling,

demonstrated during tenures at Grocery Outlet Bargain Market and Merry Maids of Hawaii.

Excelled in fostering customer relations and organizational abilities, achieving high accuracy

levels in transactions. Proven track record in enhancing customer satisfaction through

patience, empathy, and a strong work ethic.

© Customer Service © Patience and Empathy * Customer Relations

© Customer Assistance © Customer service © Organizational abilities

© Work Ethic and Integrity excellence

* Cash Handling

CASHIER 04/2023 to Current

Grocery Outlet Bargain Market, Everett, WA

© Greeted customers entering store and responded promptly to customer needs.

© Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

© Operated cash register for cash, check, and credit card transactions with excellent accuracy

levels.

© Built relationships with customers to encourage repeat business.

CASHIER 01/2008 to 01/2012

Dollar Tree Stores, Everett, WA

© Opening and closing procedures, cash drawer balancing Stock

© Inventory, Condensed stock on floor

© Customer Service and Sales.

GROCERY CASHIER 06/2002 to 11/2007

Foodland Stores, Honolulu, Hawaii

© Assisted Customers at Check out

© Register and cash handling, Debit and Credit Card Transactions

© Balance Drawers, Assisted Customers with finding products and grocery.

CLEANING TECHNICIAN 09/2001 to 09/2006

Merry Maids of Hawaii, Honolulu HI.

* Collaborated with team members to complete large-scale cleaning projects within tight

deadlines.

© Safeguarded property integrity by careful handling of client belongings during the cleaning

process.

© Adhered to safety guidelines when using hazardous materials, ensuring a secure work

environment for all staff members.

© Swept floors, removed debris and returned equipment to proper areas at end of each shift.

© Provided excellent service by addressing client concerns promptly and professionally.

© Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.

© Prepared specialty cleaning solutions tailored to specific surfaces or stains, optimizing

effectiveness while minimizing harm to materials.

® Streamlined workflows through efficient organization of supplies and equipment storage

areas.

* Applied eco-friendly cleaning practices, reducing environmental impact while maintaining

impeccable results.

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