Data Entry Customer Service

Classification: Internal Use

Alfred Ubeda

Recruiter’s Comments/Summary:

Alfred is local to Des Moines, IA and is comfortable working onsite, can join immediately. He has experience in reviewing, sorting, and processing Medicaid-related documents, including applications, claims, and correspondence. This role involves verifying document accuracy, and addressing any discrepancies also verify the accuracy of processed documents, and handle incoming and outgoing mails. Strong attention to detail and organizational skills are essential for managing the high volume of sensitive information. Strong attention to detail, confidentiality, and organizational skills are essential for managing the high volume of sensitive information. Holds a High School degree Skills relevant for this position:

• Customer Service

• Data Entry

• Commmunication Skills

• 120 WPM

• Supervisor

• Computer skills(word, excel, outlook)

• Documents Handling

• Attention to detail

• Workflow Software and Customer Support

Professional Experience:

Iowa Medicaid Enterprise–Des Moines, IA 03/2017 - 08/2024 Coordinator

• Organize and maintain Medicaid documents in both physical and digital formats, ensuring they are properly stored, easy to retrieve, and comply with retention policies.

• Conduct regular checks on processed documents to ensure accuracy and completeness, flagging any discrepancies for further review and resolution.

• Answer phone calls and coordinate services for client’s healthcare needs.

• Send out documents, confirmations, or any necessary correspondence to customers.

• In charge of healthcare and dental changes during the yearly open enrollment period.

• Respond to internal inquiries regarding documentation, providing assistance to team members and clarifying any issues related to document handling or data entry.

• Receive, sort, and distribute incoming physical mail related to Medicaid applications, claims, and correspondence to the appropriate departments or individuals.

• Open, review, and prioritize incoming mail to ensure time-sensitive documents are handled promptly, such as eligibility requests, claim forms, and supporting documentation.

• Prepare physical documents for scanning, including removing staples, organizing pages, and ensuring that all items are properly aligned for digital conversion.

• Prepare and send out outgoing mail, including responses to Medicaid applicants, claim approvals or denials, and other official correspondence, ensuring accuracy and timely delivery.

• Coordinate with different departments to ensure physical mail is distributed efficiently and that important documents reach the correct destination within the organization.

• Generate and maintain reports on document processing activities, including the volume of documents processed, any errors identified, and improvements made to enhance efficiency. Classification: Internal Use

• Prepare outgoing mail and packages, including applying postage, labeling, and arranging for courier or postal service pickup.

• Maintain logs of incoming and outgoing mail, documenting any issues or delays, and generate reports on the volume of mail processed.

Skechers- West Des Moines IA 08/2014 - 04/2015

Salesperson

• Demonstrated thorough understanding of retail products and service.

• Upsold 12+ rewards programs per employment

• Utilize Point of Sale computer terminals for conducting business

• Examining checks for proper endorsements

Hy-Vee, Inc.- West Des Moines 09/2013 -08/2015

Clerk

• Demonstrated exceptional customer service.

• Provided customer assistance on as needed basis.

• Attention to detail.

• Maintained store order and cleanliness.

TJMaxx- West Des Moines 08/2014 - 04/2015

Salesperson

• Demonstrated thorough understanding of retail products and services.

• Proficient at balancing cash drawer

• Exam checks for proper endorsement.

• Upsold an average 10+ rewards per month

Education/ Certification/ Training

• High School Diploma, Valley High School, 2003 - 2006

Contact this candidate