Chief Information Project Management
Resume:
G L
GABRIELA LOPEZ
CHIEF INFORMATION OFFICER
EXECUTIVE SUMMARY
Chief Information Officer (CIO) with over 17 years of strategic leadership experience in leveraging technology to drive organizational growth, performance, profitability, and expand the customer base. Renowned for championing transformative IT initiatives, optimizing technology investments, and spearheading enterprise digital transformation projects. Proven expertise in bridging the gap between technical and non-technical stakeholders, ensuring alignment with business goals, and fostering a culture of continuous innovation. Adept at identifying and capitalizing on emerging technological trends to stay ahead in a rapidly-evolving business landscape.
Comprehensive experience in developing and implementing robust cybersecurity frameworks, risk management strategies, and regulatory compliance protocols. Recognized for establishing best-in-class security operations, managing critical incident responses, and fortifying enterprise infrastructure against sophisticated cyber threats. A visionary leader with a track record of building and mentoring high- performance security teams, fostering collaborative relationships across departments, and ensuring an organization’s data assets and intellectual property are shielded from vulnerabilities. Dedicated to maintaining the highest standards of information security in a constantly evolving digital landscape. Industries: Healthcare Government Financial Manufacturing Technology EDUCATION &
ASSOCIATIONS
CHIEF-MEMBER
2023-PRESENT
MBA- IT MANAGEMENT
2023-2024
WGU
BACHELOR OF SCIENCE- BS, INFORMATION
TECHNOLOGY MANAGEMENT
2019-2023
WGU
BACHELOR’S IN BUSINESS
ADMINISTRATION
2002-2006
SIMON FRASER UNIVERSITY
CERTIFICATIONS
CISSP- Certified Information
Systems Security Professional
ISC2
PMP- Project Management
Professional
Project Management Institute
PMI- ACP- Agile Certified
Practitioner
Project Management Institute
PSO- Professional Scrum Master
Scrum.org
PSPO-Professional Scrum Product
Owner
Scrum.org
CSM- Certified ScrumMaster
Scrum Institute
CSPO- Certified Scrum Product
Owner
Scrum Institute
Microsoft Certified IT Professional:
Database Administrator
Microsoft
EXPERIENCE
SENIOR VICE PRESIDENT, IT OPERATIONS & SECURITY
Crescent Bank/ Carrollton, Texas / Sept 2023– Present Senior Vice President of IT Operations and Security overseeing comprehensive information technology functions. With a strong background in IT operations and a commitment to continuous improvement, excelling in driving technological advancements and ensuring the secure, reliable, and efficient operation of IT systems across the organization. Responsible for leading information security, network and infrastructure, production and application support, asset management, software development, IT budget and audit compliance. Proven track record in developing strategic initiatives to enhance security protocols, optimize IT operations, and ensure robust support systems. Exceptional leadership and communication skills, with a focus on driving efficiency, mitigating risks, and fostering innovation. Duties & Responsibilities:
• Coordinate and lead internal and external IT audits, ensuring compliance with industry standards and regulations, addressing any findings and implementing corrective actions as necessary.
• Spearhead the development and implementation of advanced security protocols and policies to protect organizational data and systems from threats and breaches. Lead a team of security professionals in monitoring, analyzing, and responding to security incidents.
• Develop and oversee the incident management framework to promptly and effectively respond to IT incidents. Establish incident response teams, procedures, and communication protocols to ensure swift resolution of issues. Conduct post-incident reviews to identify root causes, implement corrective actions, and prevent recurrence. Collaborate with key stakeholders to ensure alignment and continuous improvement of incident management practices.
• Lead the design, implementation, and maintenance of the organization's network infrastructure, ensuring high availability, scalability, and security of all network components and data centers.
• Lead the production support team in managing and resolving issues related to IT services and applications, ensuring minimal downtime and optimal performance of critical business systems.
• Drive the application support team to provide comprehensive support for enterprise applications. Manage the application lifecycle, from deployment to retirement, ensuring they meet business requirements and operate efficiently.
• Implement and manage an effective IT asset management strategy. Oversee the acquisition, tracking, and disposal of IT assets, ensuring compliance with company policies and regulatory requirements.
**.*******@*****.***
Dallas, TX
GABRIELA LOPEZ
CHIEF INFORMATION OFFICER
CHIEF INFORMATION OFFICER
Metrocare Services / Dallas, Texas / Feb 2019 – Sept 2023 Chief Information Officer for Metrocare Services, responsible for defining and executing the technology strategy and roadmap to transform and grow the agency, in alignment with strategic objectives and sound risk management. Areas of responsibility include Information Security, IT budget, Network and Infrastructure management, Business Intelligence Development, Reporting and Analytics, EHR operations, IT Support and Helpdesk, Policies and Procedures, Telecom and Asset Management.
• Lead the architecture, design, and delivery of Metrocare’s technology platforms and solutions, ensuring full compliance with heightened regulatory expectations.
• Drove the selection, implementation and maintenance of all technology services, hardware, and software that supported the agency for all internal applications; ensuring all systems are architected to be secure and scalable.
• Designed, maintained, and optimized Metrocare’s Network Infrastructure migrating from a fully on-prem architecture to the cloud. Ensuring the cloud architecture included redundancies and Disaster Recovery plans.
• Implemented a full Enterprise Information Security Program, while identifying and managing existing and emerging risks that resulted from business activities across the agency.
• Optimized Metrocare’s Information Technology performance management, providing risk management oversight.
• Managed all IT vendor operations to ensure effective delivery of IT services.
• Defined and implemented compliance policies, procedures, and best practices to ensure that IT remained fully compliant with emerging laws, rules, and regulations.
• Maintained a strong external focus to identify emerging technologies, risks, and opportunities that could impact the technology strategy or company performance.
• Managed all aspects of IT support and Asset Management, improving performance and customer satisfaction.
• Forecasted and maintained operational budget management, ensuring that effective change management and sound business continuity / disaster recovery / operational resiliency planning, and technology acquisition were in place.
• Identified, developed, and retained key talent with the knowledge, skills, and abilities to deliver high performance and strong results.
DIRECTOR OF IT
Metrocare Services / Dallas, Texas / July 2018– Feb 2019 Director of IT for Metrocare, responsible for ensuring all aspects of IT support the organization’s short- term and long-term business goals and strategy and align with IT strategy and standards.
• Lead a team of Senior IT professionals to translate complex business requirements and provide recommendations for solution enhancements, including recommendations that may involve custom design and third-party products to improve the efficiency and effectiveness of Metrocare’s technology environment.
• Managed the execution of all aspects of solution strategy and delivery to include process definition and standardization, architectural compliance, software package selection, business requirements definition and sign-off, solution design and build, and comprehensive testing to ensure delivery on-time and within budget following Software Development Life Cycle (SDLC) methodologies.
• Identified and shared knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business processes.
• Cultivated partnerships with senior leaders to influence direction of technology solutions and balance challenging trade-offs between scope, time, and budget for solution delivery.
• Managed all IT business requirements prior to technical solution design and build. SKILLS
• Understanding of Business Goals
• Interpersonal and Presentation
Skills
• Ability to Identify and Track
Dependencies
• Financial and Cost Management
Skills
• Risk Management Skills
• Strong Communication Skills
• Conflict Resolution Skills
• Excellent Project Management
Skills
• Ability to Manage Uncertainty
• Benefit Focused
• Strong Leadership Skills
• Ability to Respond Effectively to
Organizational Change
• Strong Understanding of the
SDLC
• Technology Management
• Cross-Functional Team
Leadership
• Strong Problem-Solving Skills
• Team Culture
• Strategic Planning
• IT Security
• Audit and Compliance
• Network & Infrastructure
SR. ENGINEERING PROJECT AND PROGRAM MANAGER
Hardware Resources / Addison, TX / Apr 2017 – Jun 2018 Sr. Project & Program Manager for the Engineering & IT departments of a large multi-national manufacturing company. Responsible for planning and executing multiple IT and R&D projects simultaneously. Responsible for managing cross-functional stakeholder teams across offices located in the US and China.
• Responsible for project planning and execution of IT Integration Projects throughout all phases of the project in order to achieve goals.
• Managed cross-functional stakeholder teams to implement risk/issue mitigation and effective decision making via collaboration, and dependency management.
• Executed on Scrum Master responsibilities that include organizing and facilitating daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Agile-related meetings.
• Managed and implemented changes to scope, timeline, budget, and resources and for driving business and IT stakeholders together to make decisions and deliver results.
• Additional responsibilities included: alignment between cross-functional teams, technology health check, licensing and maintenance, budgeting and forecasting, portfolio metrics and change management.
DIRECTOR OF PROJECT MANAGEMENT
AXIS UNLIMITED / Dallas, TX / Apr 2013 - Dec 2016
Director of Project Management for a manufacturing company fully responsible for planning and managing the teams responsible for executing fast-paced, complex projects. Managed both the technical teams as well as the customer relationships. Full budget responsibility while managing internal and external resources, cost estimates and resource plans.
• Implemented and maintained development best practices. Coordinated with clients to gather requirements and manage expectations. Executed project across US- India- China.
• Provided leadership and coordination with multiple technical teams located in the US, India and China to deliver high-quality results within committed timeframes.
• Worked with relevant stakeholders to understand strategy, priorities, needs and gaps to create and maintain IT strategy and long-term execution plans. SR. PROJECT MANAGER
Merrill Lynch / Dallas, TX / Oct 2012 – Apr 2013
Project manager for the Uptown Dallas Branch in charge of executing multiple projects. Acquired Series 7 and series 66 licenses as part of industry requirements.
• Responsible for planning, budgeting, implementing, and maintaining costs, methods and project plans.
• Provided guidance to applications analysis/programming management in the definition of information system objectives.
• Responsible for the development of design and quality control standards that ensured compliance requirements.
TECHNICAL PROJECT MANAGER
GNP / Puebla, Mexico / May 2006 – June 2011
IT Project manager for one of the largest financial companies in Mexico. Successfully executed multiple projects across different departments managing large cross-functional stakeholder teams.
• Executed complex projects to improve processes, increase tool efficiency, reduce business risk, and deliver an overall improvement to client experience.
• Engaged the right stakeholders to drive participation and vital decision-making while demonstrating creative problem-solving and solid judgement.
• Effectively managed multiple projects of varying complexity that required aligned business strategies and understanding of technology development and regulatory impact. SKILLS
• Understanding of Business
Goals
• Interpersonal and Presentation
Skills
• Ability to Identify and Track
Dependencies
• Financial and Cost
Management Skills
• Risk Management Skills
• Strong Communication Skills
• Conflict Resolution Skills
• Excellent Project Management
Skills
• Ability to Manage Uncertainty
• Benefit Focused
• Strong Leadership Skills
• Ability to Respond Effectively to
Organizational Change
• Strong Understanding of the
SDLC
REFERENCES
References available upon request.
G L
GABRIELA LOPEZ
CHIEF INFORMATION OFFICER
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