Service Representative Customer
Resume:
Lonnie C. Jacobs
*** ******** **. ******, ** ****3
Ph: 832-***-**** Email: *****@*****.***
EXPERIENCE
EVERISE 2/2023 – 6/2023
Customer Service Representative
Duties include answering inbound customer calls concerning inquiries about one or more Cox products, troubleshoot the root cause of customer problems and identify the action required using company databases, customer information, and collaboration with other departments to resolve issues and schedule service appointments when necessary, provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. INTUIT 2/2020 – 9/2021
Customer Service Representative
Duties included professionally handling incoming calls for a major tax company addressing customer inquiries, helped customers with product/software inquiries, helped troubleshoot and resolve tax support inquiries, and interacted with customers utilizing strong written and verbal skills and deep customer empathy.
ALLIED UNIVERSAL SECURITY
Security Guard 11/2016 – 4/2020
Duties included ensuring the job facility was provided with high quality security services to protect people and property by reporting safety concerns, security breaches and unusual circumstances both verbally and in writing; greeting guests and employees in a professional, welcoming manner.
LILLY GROVE MISSIONARY BAPTIST CHURCH BETHESDA PROJECT Program Director 1/2010 – 7/2016
Worked as Program Director of a transitional house for homeless ex-offenders sponsored by Lilly Grove Missionary Baptist Church of Houston, Texas. Assumed operational responsibility for program facility and staff, and liaison between church and facility. Managed all aspects of the contracts for the project. I also assumed the responsibility of a mentor to the residents of the facility.
CITY OF HOUSTON DEPARTMENT OF HEALTH AND HUMAN SERVICES COMMUNITY RE-ENTRY PROGRAM COMMUNITY LAISION 1/2010 – 12/2010
Worked as community liaison for the City of Houston’s Reentry Network that focused on the transition of individuals from prison back into the community. Primary responsibilities were to provide job skills training, help with employment searches, living arrangements and other requirements to help the individual have a successful reentry into the community.
UNCLE BUDDY’S PRE-OWNED AUTOMOBILES
SERVICE MANAGER 3/2006 – 6/2009
Directly responsible for smooth operation of the Service Department for this large volume pre-owned automobile dealership. Recruited, hired and motivated mechanics, and evaluated overall individual performances.
SELF EMPLOYED
COMPUTER TECHNICIAN 1/1996 - Present
Approximately 50 clients were serviced during this eight year period. The client base was made up of approximately 40% small business, 60% individual clients. Client services included:
• Analyze the unit problem(s) and identify required materials needed
• Collect and evaluate data for correcting/repairing the problem(s) Lonnie C. Jacobs
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MILITARY
United States Marine Corps
Served approximately two years. Honorable discharge. EDUCATION
Louisiana Tech University, Ruston, LA
Credits: 64 hours
Major: Sociology/Psychology
Texas Southern University, Houston, TX
Credits: 41 hours
Major: Sociology/Psychology
Northwestern State University, Natchitoches, LA
Credits: 46 hours
Major: Social Welfare
SKILLS
Excellent Client and Professional References Furnished Upon Request. Windows 11 Corel WordPerfect
Microsoft Word Corel Draw
Microsoft Excel Microsoft Internet Explorer
Microsoft PowerPoint Microsoft Edge
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