Customer Service Accounts Payable/Exporter
Resume:
YOLANDA R. HUNTER
ACCOUNTS PAYABLE/LOGISTICS COORDINATOR/CUSTOMER SERVICE SUPPORT
CONTACT
OBJECTIVE
Stockbridge, GA 30281
**********@*****.***
Professional seeking a challenging position to effectively utilize my interpersonal skills and job abilities while providing for professional growth and development. I aim to use my decades of experience to become an efficient and personal asset for the company.
CORE COMPETENCIES AND PROFESSIONAL STRENGTHS
*Import/Export *Insurance Riders & Polices *Routing
*Dispatching & Appointments *Regulatory Compliance
*Logistics & Ocean Operations *Report Generation
*Scheduling *Subject Matter Expert (Ocean Export)
SOFTWARE SKILLS
EXPERIENCE
*ACE * AES
*BIA* E2K
*Flex Global
*Microsoft Office
*AS400
*Online Tracking &
Tracing Shipments
(various systems)
*Rail Routing
*ARIBA
*Freight Pay
Encandria Staffing Solutions
April 8, 2024 - Present
Research invoices in various systems for validation and payment responsibility; Code invoices for payment; Pay attention to detail; Update various spreadsheets; Enter new invoices into the ARIBA system and route invoices to the correct realm for payment; Assist co-workers with various projects.
R + L Carriers
April 2019 – Sept 2021
Dispatch long haul drivers and short run drivers.; Entered data for mile markers; Made sure the driver’s paperwork was correct and the truck’s; Had the correct placards for hazmat materials; Found drivers for loads that were not covered; Made sure the drivers received proper pay for hourly workers or if the drivers should get paid per load; Made sure the trailers were not overweight and loaded properly; Confirmed vacation coverage and pay
Ocean Export Customer Service Agent
Sept 2014 – Sept 2021
Responsible for all aspects of exporting shipments via ocean; Reviews and interprets regulatory country requirements for shipments exporting from the United States and importing into other countries; Prepares or requests various export documents including but not limited to booking, confirmations, work orders, shippers letter of instructions, certificates of origin, certificates of insurance, bill of laden, letters of credit; Audits the steamship cost and trucker cost to ensure profitability; Generates cost reports and invoices; Creates spreadsheets; Provides customers with individual specialized attention; Dispatches both LCL and FCL freight; Manages milestone updates; Monitors rates to ensure rates are both profitable and in place prior to moving the shipment.
Ocean Import Customer Service Agent
Sept 2006 – Sept 2014
Submitted payment request for ocean freight, customs exam, and demurrage; Audited full container invoices; Recorded truck invoices and ocean invoices for payment; Maintained spreadsheets for truck invoices and ocean freight shortage; Trained new hires and assisted with coaching permanent associates; Dispatched LCL freight; Ensured accurate data entry into various operating systems (E2K, Float, Flex Global, Shipco, AES, BIA).
Customs Broker Support
2004 - 2006
Processed customs entry documents for client, data entry, customer service, interacting with port offices, customs agents, truckers, SS Lines and consignees; Communicated documentation discrepancies to clients to resolve problems and to interpret policy; Prepared reports and conducted analysis; Reconciled reports with billing issues, payment issues, and dispatch issues.
EDUCATION
Strayer University
May 2014
Bachelor of Science
In Accounting
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