Customer Service Administrative Support
Resume:
Victoria Ramirez Ripoyla
Stockton, CA *****
**********@*******.***
Professional Summary
Dedicated office associate with over 5 years of experience in optimizing office operations and providing top-notch administrative support. Skilled in managing complex schedules, coordinating events, and utilizing technology to improve workflow efficiency. Known for exceptional attention to detail, strong communication skills, and a proactive approach to problem-solving. Eager to contribute to Tesla's innovative and dynamic office environment while supporting its mission of promoting sustainable energy solutions.
Authorized to work in the US for any employer
Work Experience
Assistant Automotive Service Technician
2CleanAutobody-Stockton, CA
October 2023 to Present
• Diagnosing Issues: Using diagnostic equipment to identify problems with vehicles, including engine, electrical, and mechanical issues.
• Repairing and Maintaining Vehicles: Performing maintenance tasks such as oil changes, fluid level checks, and tire rotations. Repairing or replacing worn-out parts, including brakes, steering systems, transmissions, and fuel components.
• Safety Checks and Inspections: Conducting emissions inspections, safety checks, and state-regulated vehicle examinations.
• Customer Interaction: Explaining automotive repairs and issues to customers, providing excellent customer service, and obtaining feedback.
• Vehicle Operation and Testing: Operating vehicles for test drives, ensuring they meet safety standards.
• Record Keeping: Maintaining accurate records of work performed and completing necessary paperwork.
• Equipment Handling: Using tools and equipment to perform repairs efficiently. Customer Service Representative
Chevron-Stockton, CA
September 2023 to January 2025
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
• Participated in cross-functional projects aimed at improving overall customer experience across multiple touchpoints
Delivery Driver
Stockton, CA
September 2020 to February 2024
• Loading and Unloading: Efficiently loading goods onto the delivery vehicle and ensuring their safe unloading at the destination
• Route Planning: Utilizing navigation tools to plan and follow the most efficient routes for delivery
• Safety Compliance: Adhering to all traffic laws, Department of Transportation (DOT) regulations, and safety best practices during deliveries
• Vehicle Maintenance: Performing basic maintenance checks on the delivery vehicle, such as refueling and visual inspections, and reporting any potential issues
• Customer Service: Providing exceptional customer service, which may include obtaining client or customer signatures and handling any concerns or feedback
• Record Keeping: Completing any necessary paperwork related to the deliveries and maintaining accurate logs and report
• Equipment Handling: Operating additional equipment, such as forklifts, hand trucks, and dollies, when required to facilitate the delivery process
Performance Solutions Specialist
The Revenue Optimization Companies (T-ROC)-Stockton, CA August 2022 to July 2023
• Analyze and evaluate organizational performance to identify areas for improvement.
• Design and implement solutions that enhance productivity, efficiency, and overall business operations.
• Collaborate with various departments to understand challenges and develop customized performance strategies.
• Monitor and report on the effectiveness of implemented solutions, making adjustments as necessary.
• Provide training and support to staff to ensure successful adoption of new processes and technologies.
• Stay current with industry trends and best practices in performance management and solution development.
Unloader
Capstone Logistics, LLC-Stockton, CA
January 2022 to June 2023
General Laborer
International Moulding-Stockton, CA
June 2021 to January 2022
• Work with various departments to ensure smooth transitions and communications.
• Produce quality parts as outlined by the Molding Manager and Quality Control.
• Inform the Process Engineer of any mold or molding issues.
• Work with Maintenance on any press issues to ensure minimum downtime.
• Ensure that required production forms are completed and delivered to the proper departments.
• Sets up and maintains injection-molding machines to cast products from thermoplastic materials.
• Responsible for maintenance of injection processes to meet standard cycle times and quality requirements.
• Requires experience and knowledge of proper operation of injection molding press, material handling equipment, and ability to operate a forklift
Material Handler/Forklift Operator
Tesla Fremont Factory-Fremont, CA
September 2021 to October 2021
• Locate & acquire parts from the production line.
• Deliver parts to the production line and prepare shipments for offsite locations.
• Stock & organize inventory
• Load and unload material onto or from delivery vehicles, trailers, pallets, conveyor system carts, balers, and/or load gratings.
• Assemble crates and containers, and prepare materials for transport by palletizing, wrapping, loading, and moving
• Operate safety sensitive and heavy equipment such as forklifts, tuggers, pallet jacks, flatbed carts, etc Production Associate
Tesla Fremont Factory-Fremont, CA
December 2020 to June 2021
• Complete standard work process and follow work instructions, procedures, and rotate as required.
• Demonstrate flexibility as needed by the business.
• Operate complex manufacturing equipment
Apparel Associate/Cap2
Walmart Supercenter-Stockton, CA
October 2016 to September 2018
• Electric pallet jack operator loading empty pallets onto truck/back loading
• unloading freight from trailers onto pallets
• organizing freight, and stocking merchandise
• Backroom freight handler
• Lead maintainer apparel areas
• Inventory Associate
• Display planning coordinator
• Handled, sorted and stocked new apparel merchandise
• Proficient Freight/Package Handling
• Provided problem-solving abilities by assisting any customers in need with finding merchandise according to online website stock information
Sales Associate
TJ Maxx-Helena, MT
October 2013 to August 2015
• Team Leader
• Customer Service Representative
• Retail Security Officer
• Merchandise Stock Checker
• Asst. Display and merchandise allocate
• Responsible for store displays
• Provided pleasant customer service
• Conducted credit card transactions through POS System
• Answered incoming calls
• Assisted with returns
• Maintained a clean service environment
Education
Associate in Cyber Security
San Joaquin Valley College - Fresno, CA
September 2020 to January 2021
Bachelor of Science in Information Technology
Colorado Technical University - Colorado Springs, CO, US January 2018 to August 2020
Skills
• Mechanic Experience
• Sales
• C++ (5 years)
• Java (7 years)
• Load & Unload (4 years)
• Automotive repair (4 years)
• Customer support
• Driving
• Customer service
• Negotiation
• Automotive diagnostics
• Java
• Warehouse experience
• Delivery Driver Experience (3 years)
• English
• Automotive repair (2 years)
• Microsoft Office (7 years)
• Cloud computing
• Bookkeeping (3 years)
• Communication skills
• Vehicle Maintenance
• Assembly
• Computer skills (10+ years)
• Problem management (7 years)
• Freight Experience
• Microsoft Word (10+ years)
• Order Picking (3 years)
• Driving (7 years)
• Cloud computing (3 years)
• Problem management
• Microsoft Excel (10+ years)
Certifications and Licenses
Driver's License
Present
Pallet Jack Certification
Present
Assessments
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Automotive maintenance — Proficient
September 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
December 2022
Level of motivation and discipline applied toward work Full results: Proficient
Forklift safety — Proficient
September 2022
Best practices and safety hazards in forklift operation Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Proficient
September 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Security guard skills — Proficient
May 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Data entry: Attention to detail — Proficient
September 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Delivery driver — Proficient
September 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Mechanical knowledge — Proficient
September 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
September 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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