Community Manager Regional
Resume:
Crystal Lewis
P. O. Box ****
Union, SC
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Community Manager
Sunbelt Multifamily Properties
Villas at Lawson Creek
Boiling Springs, SC 29316
December 2020 – present
Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives. Directs and coordinates activities involving office staff engaged in showing prospective tenants’ apartments and explaining occupancy terms, leasing apartments, collecting security deposits as required, and completing lease form outlining conditions and terms of occupancy while performing the duties below. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures staff compliance with Company policies and procedures. Initiate preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs. Schedules appointments for showing market-ready apartments, overcomes objectives, obtains commitment to lease and follows up on undecided prospects. Reviews all rental applications and lease forms for accuracy and compliance with resident policy. Prepares move-in and welcome packages. Handles community emergencies. Ensures all community reports are completed and submitted in a timely manner. Approves all applications for residency according to community qualification guidelines. Community Manager
Hamilton Point Investments
Villas at Lawson Creek
Boiling Springs, SC 29316
March 2019 – December 2020
Responsible for the day-to-day operations in to maximize the property’s net operating income and facilitate optimum performance of the property. Managing personnel, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements. Plan associate work schedules, assign tasks and delegate work, monitor job progress and workflow, review work for timeliness and accuracy, and appraises work performance. Responsible for collecting, approving, and submitting leasing and other bonuses timely and accurately, maintain effective rental collections. Accurately prepare and submit property invoices and payroll information in accordance with established guidelines. Maintain knowledge of market conditions and develop and implement resident retention, marketing, and advertising programs. Maintain organized file system for resident information and personnel records. Perform property inspections, to ensure visual appeal of property and maintain hazard-free conditions. Communicate with supervisor and/or property owners regarding the overall function of the property. Ensure excellent customer service to prospective and current tenants and promotes a quality living experience for all residents. Inspect buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
Community Manager
Blue Ridge Companies
Woodlea Oak, Taylors, SC
July 2016 to November 2018
Oversee day-to-day operations of the property to achieve the quality and customer service standards of Blue Ridge Companies. Provide, monitor and evaluate a program that delivers outstanding customer sales and service in accordance with company policy and standards. Manage the financial performance and the physical asset of the property to meet or exceed the property's goals in accordance with company policy and standards and develop the staff as an effective operating team in accordance with company policy and standards. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Owner
Crystal Lewis Compliance and Consulting - Union, SC July 2014 to December 2017
• Self-employed
• Working with small companies and individual owners to insure compliance with HUD policies, procedures and guidelines
• Including auditing resident files
• Establishing processing procedures
• Establishing EIV reporting documentation
• Training new Community Managers
Regional Property Manager
NHE, Inc. (N&H Enterprises, Inc.) - Greenville, SC August 2008 to July 2014
Responsible for the overall fiscal accountability, marketing development, Regulatory Compliance and the personnel and physical asset management of a multi-site residential portfolio. Act as management representative when dealing with various property owners and regulatory agencies. Supervise Community Managers and oversee staff management of assigned portfolio. Oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections and leasing. Work with Affordable Property Management division. Supervise operation of nineteen properties, Section-8 HAP, 202 and 811 PRAC and HOME. Responsible for all aspects of property management and maintenance, including hiring and training onsite personnel. Insure compliance with HUD and HOME program policies and guidelines. Responsible for financial viability of properties including review and approval of all expenditures and monthly financial statement analysis and report to owner. Prepare and submit annual budgets, contract renewals and rent increase requests to HUD and SCSHFDA. Monitor regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF) Oversee compliance with Fair Housing Laws and compliance with Reasonable Accommodation policies President
Crystal Investment Properties, LLC - Union, SC
April 2006 to December 2008
Real Estate Investor
• Self-employed
• Rehab single family houses for re-sell
• Own and manage rental properties
Regional Property Manager
Westminster Company - Columbia, SC
February 2005 to May 2006
• Supervised operation of nine multi-family properties
• Responsible for all aspects of management and maintenance of properties, including hiring and training on-site personnel
• Insure compliance with HUD policies and guidelines
• Responsible for financial viability of properties including annual budget preparation, review and approval of all expenditures and monthly financial statement analysis. Contract Administration, Asset Manager
SC State Housing Finance and Development Authority - Columbia, SC April 2002 to February 2005
Columbia, SC
• Conduct MOR (Management and Occupancy Review) field audits of HUD, Section-8 HAP properties to insure compliance with HUD policies and guidelines
• Responsible for a five-county region in upstate SC
• Assist Senior Asset Manager with review and approval of property owners request for Budget Based Rent Increases
Assistant Director of CA Voucher Processing
SC State Housing Finance and Development Authority - Columbia, SC July 2001 to April 2002
Columbia, SC
• Reconcile and approve monthly HAP Voucher payments to owners based on review of owner's submission of request for payment and tenant certifications
• Assist Director of CA Voucher Processing with preparation and submission of required monthly reporting to HUD
District Manager
Boyd Management, Inc - Columbia, SC
November 1986 to July 2001
• Supervised operation of 32 multi-family properties in SC and NC
• Responsible for overseeing all aspects of management and maintenance of properties, including hiring and training on-site personnel
• Insure compliance with USDA Rural Development, SC State Tax Credit and HUD policies and guidelines and preparation of audits by these agencies
• Responsible for financial viability of properties including annual budget preparation and submission to USDA for approval. Review and approval of all expenditures and monthly financial statement analysis
Education
Certified Apartment Manager
July 2018
License in SC Property Managers License
Spartanburg Technical College - Spartanburg, SC
1987
Diploma - Computer Operations in Computer Operations Spartanburg Technical College - Spartanburg, SC
1977 to 1979
Skills
Certifications/Licenses
SC PMIC License
CAM
NAHMA - CPO Certification
KNOWLEDGE AND SKILLS
• Real Page
• OneSite
• Spend Management
• Cash Management
• Utility Management
• Velocity
• Compliance Depot
• Yardi Voyager
• Rent Café
• LRO
• Yardi Pay Scan
• Yield Star
• Notivus
• HUD 4350.3 Handbook
• Enterprise Income Verification (HUD EIV System) including reporting and documentation requirements
• PC / Notebook Proficiency
• Microsoft Office including Word, Excel and Outlook
• Office Equipment
• Sales-minded with attention to detail
• Excellent follow-up skills via email, text, writing and phone
• Positive attitude, strong work ethic, reliable and self-motivated
• Knowledge and comprehension of Fair Housing Laws
• Professional written and verbal communication skills
• Multi-tasker and team player
• Strong communication skills with outgoing personality
• Ability to work with little direction maintaining confidentiality and professionalism
• Knowledge of contracts
• Experience in preparing budgets
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