Customer Service A Career

MARY JESSAN B. OPIÑA

Education Career Objective

P3 Bugallon Norte, Ramon,

Isabela +639********* ***********@*****.***

Tertiary

Bachelor of Science in

Agriculture Major in

Hortuculture

4th year college undergraduate

Benguet State Univerisity

Seeking a sutiable person where my past experience and knowledge would be fully utilized in a career opportunity and to reach great heights. As a self motivated person, I do have the intension to served any esteemed organization with utomost sincerity that offers challenges to accomplish missions to achieve set goals with optimum perfections on the way to build up a career as a professional based on my short months experience

Skills

CASHIER

Venice 66 Fashion's Inc. Robinson, Santiago City, Isabela June 2023 up to present

Work Experience

Duties and Responsibilities:

• Flexible and Hardworking

• Attention to detail

• Critical Thinking

• Strong Communication

• Ability to be Cross-Trained

• Efficient in Multi-tasking

• Dependability

• Interest and Aptitude for

Technology

• Calm and patient in handling

customer

• Strong ability to provide

effective leadership to

achieving desired goals

• Ability to work under pressure

• Decision Making

• Works well as part of a team

and on individual tasks

• Enthusiastic, friendly and

energetic with a genuine desire

to provide outstanding service

CASHIER

Save More Corporation

August 2021 - October 2022

Duties and Responsibilities:

CUSTOMER SERVICE REPRESENTATIVE

Concentrix Baguio City

November 2020 - March 2021

Duties and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing forms, orders applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Process sales transactions.

• Calculate the cost of products or services.

• Accept payments.

• Answer customer questions about products or services.

• Handle customer complains.

• Handle customer complains.

• Reconcile cash drawers and sales recepts.

• Work as a team to meet store saled goals.

• Maintain adequate change demonitations in a cash drawer and request additional change

• Accept payments.

High School

La Trinidad National High

School

Elementary

Don Luis Domingo Sr.

Elementary School

"I Hereby certify that the above information is true and correct to the best of my knowledge and belief."

MARY JESSAN B. OPIÑA

Applicant Signature

SALES ASSOCIATE

Tiongsan Km. 4 La Trinidad Benguet

Janjary 2017 - May 2017

Duties and Responsibilities:

• Great customers in a friendly and polite manner.

• Assist customers in the store and on the phone.

• Respond to questions, direct customers to merchandise within the store, and provide customer service.

• Educate customers about current promotions.

WAITRESS

BSU Compound La Trinidad Benguet Ati-Car Canteen May 2014 - July 2014 (Summer Job)

Duties and Responsibilities:

• Provide excellent customer service

• Always strive towards best customer satisfaction.

• Great customers and present menus.

• Make suggestions on their preferences.

• Take and serve food/drinks orders.

• Up-sell when appropriate.

• Arrange table settings

Contact this candidate