Vice President Customer Service
Resume:
John Picone
Polished, Experienced & Detail-Orientated Vice President of Sales, Finance & Operations. Palm Beach Gardens, FL 33418
********@*****.***
Professional Summary
A highly accomplished, five-star leader with a strong background in sales, finance, and operations. Skilled in leadership, creative problem-solving, successful negotiation, customer service orientation, marketing skills, driven to succeed and help others succeed while treating clients with utmost respect as if they were family.
Authorized to work in the US for any employer
Work Experience
Vice President of Lending & Operations
One Stop LLC-Royal Palm Beach, FL
September 2024 to Present
I was hired as an operations manager, but the owners needed an immediate need for assistance with sales and operations to assist their current President. As The V.P. of Lending & Operations, I currently assist the President with the daily operations of a mortgage broker reporting directly to the owners. We have a roster of 10 loan officers and broker 70-100 million dollars a year in QM, Non-Qm, Hard Money, Private Money and Business loans.
CCO Loan Officer Manager
Home Loan Experts LLC-North Palm Beach, FL
July 2017 to Present
My current role involves a number of responsibilities, Home Loan Experts, LLC is a independent mortgage broker. I oversee the daily operations, including hiring, training, payroll, AR/AP, call reports, Marketing, CRM pipeline management and the largest part of my responsibilities is the loan process from application structure to funding and post close audit.
Finance Director/Sales Manager
JG O'Neil Auto Group Auto Nation Penske Napleton-West Palm Beach, FL August 1997 to January 2012
In 1997 at 26, I moved to South Florida from my home state of NJ after selling my Towing, Taxi & Limo Company, my partners and I operated 24/7 from 1992 to 1997 with more than 20 employees. I started to work for Auto Nation and then new car dealer selling pre-owned vehicles. In the first 6 months I was salesman of the month 4 times selling 25 plus units a month. I was promoted to a Floor Manager, then a Finance Doc speciaist, then a Finance Manager after 2 years with Auto Nation, I realized more opportunities could be made with a new car franchise and I joined a few as Business Manager, Special Finance Manager and eventually a Finance Director, my experience is from decking desks, closing buyers to hanging the paper with lenders. I am hands on and like to work the floor and talk with buyers as the go through the process as that is how I was trained at Auto Nation University. I have managed a team of 10 to 20 sales people as well as up to 8 finance managers. I have worked side by side with Owners, Comptrollers, General Managers, Sales Managers, Service Managers, CRM Managers, Internet Managers
& Title Clerks. I have been on the radio and TV for advertising, there is nothing I have not done in the car biz! I even completed auto transaction for few famous people. Education
High school diploma
Clifton High School - Clifton, NJ
September 1985 to June 1989
Skills
• Leadership
• Credit Analysis
• Tax experience
• Sales Management
• Microsoft Office
• Account reconciliation
• Loan officer experience
• Loan processing
• Underwriting
• Business Development
• Operations management
• Negotiation
• Management
• Loan Officer Experience
• Cold Calling
• Collaboration with sales
• Pricing
• Account management
• Process improvement
• Supervising experience
• Loan origination
• Fair Housing regulations
• Accounts receivable
• Bookkeeping
• Credit analysis
• Financial analysis
• Time management
• CRM Software
• Recruiting
• B2B Sales
• Budgeting
• Project management
• Business development
• Research
• Strategic Planning
• Senior leadership
• Lending
• Banking
• Sales pipeline
• Outside Sales
• Account Management
• Communication skills
• Accounting
• Tax Preparation
• Salesforce
• Customer service
• Microsoft Outlook
• Analysis skills
• Fair Housing Regulations
• Sales management
• Loan Origination
Languages
• English - Expert
Awards
Top Agent- Peer recognition
January 2022
I was recognize by my peers top loan originator.
Top Rated Professional
January 2022
I was recognized by top rated professional for having more than 15, 5-star reviews verified online. Certifications and Licenses
Level 1 Turbo Tax Certification
November 2023 to Present
MLO
Driver's License
March 2020 to March 2028
Certified Notary Public
June 2017 to February 2026
NMLS
January 2017 to December 2023
The NMLS Federal Registry was created at the direction of federal banking regulators to fulfill the registration requirement of federally chartered or insured institutions and their mortgage loan originators in compliance with the Consumer Financial Protection Bureau's rules and the Secure and Fair Enforcement Groups
Palm Beach North Chamber of Commerce
January 2022 to Present
Publications
Wellington The Magazine
October 2019
Featured in the October 2019 print and online edition.
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