Customer Service Inventory Control

Macon, GA ***** 912-***-**** **********@*****.***

Experienced in remote customer service, operations management, and merchandising strategy, with a proven track record of enhancing efficiency and customer satisfaction. Adept at fostering strong client relationships and implementing effective inventory control measures. Skilled in executive support and optimizing office procedures to drive organizational success and exceed business objectives. Key Competencies

Customer Relationship Management

Remote Customer Service Excellence

Logistics & Operations Management

Merchandising Strategy & Execution

Professional Experience

Oversaw daily logistics and trucking dispatch operations, ensuring the efficient and timely transportation of perishable goods, while maintaining stringent quality control standards. Liaised with drivers, suppliers, and customers to streamline delivery schedules, resolve logistical challenges, and enhance service reliability, fostering strong professional relationships. Utilized advanced tracking systems to monitor and document shipment statuses, ensuring accurate record- keeping and prompt reporting of any discrepancies or delays. Developed and enforced safety protocols and compliance standards, minimizing operational risks and promoting a culture of safety and efficiency within the transportation team. Analyzed transportation metrics and data to identify inefficiencies, optimize routing and scheduling, and drive continuous improvement initiatives, contributing to cost savings and enhanced operational performance.

Coordinated and implemented comprehensive merchandising plans across diverse retail locations, significantly enhancing product visibility and driving sales growth. Performed meticulous inventory audits to ensure accuracy and adherence to company standards, minimizing discrepancies and optimizing stock levels. Cultivated and sustained robust relationships with retail partners, facilitating seamless communication, efficient operations, and collaborative success.

Interpreted complex sales data and market trends to refine product placement strategies and develop targeted promotional activities, maximizing revenue potential. Compiled and presented detailed reports and actionable insights to senior management, supporting informed decision-making and strategic planning efforts. Elania Garcia E

Transportation Operations Coordinator

Lane Southern Orchards, Fort Valley, GA

January 2024 – Present

Logistics & Customer Resource Specialist

WIS International, Remote

March 2023 - January 2024

Inventory Control & Auditing

Executive Support & Scheduling

Procedure Development & Optimization

Product Knowledge & Recommendations

Managed and meticulously organized extensive company files, ensuring confidentiality, integrity, and ease of retrieval, thereby enhancing administrative efficiency. Scheduled and coordinated a complex calendar of appointments, meetings, and travel arrangements for senior executives, ensuring seamless operations and optimal time management. Addressed and resolved customer inquiries and issues promptly, significantly boosting customer satisfaction and retention through professional and responsive service. Assisted in the preparation of detailed reports, compelling presentations, and professional correspondence, maintaining rigorous standards of accuracy and excellence. Developed, implemented, and maintained office procedures, leading to improved operational efficiency, streamlined workflows, and enhanced organizational performance. Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive shopping experience for all patrons.

Executed transactions accurately and efficiently, handling various payment methods including cash, credit, and debit, maintaining high standards of financial accuracy. Provided expert guidance to customers on product selection, offering informed recommendations and solutions tailored to individual needs, thereby enhancing customer satisfaction. Maintained a clean, organized work environment in adherence to stringent safety and merchandising standards, ensuring a safe and welcoming shopping environment for customers and colleagues. Collaborated effectively with team members to achieve sales targets and enhance overall store performance, fostering a cohesive and productive work environment focused on customer-centric outcomes.

Education

Westside High School, Macon GA

High School Diploma

GPA: 3.72

Administrative Coordinator

Sunshine Auto Imports, Remote

September 2020 - February 2023

Customer Service Specialist

The Home Depot, Macon, GA

March 2021 - July 2022

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