Customer Service Representative

QH

QUINSHAWNDRA HANDSPIKE

*********************@*****.*** 470-***-**** Atlanta, GA 30331

Customer service representative 5+ years of experience in telephone customer service, tech support, and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Handled up to 100 calls daily with a retention rate of over 75%.

Employee development

Customer service

Schedule development

Decision-making

Verbal and written communication

Team building

Training and mentoring

Process monitoring and improvement

Performance management

Change management

Process improvement

Communication

Managing papers

Problem solving/able to support Handling daily

assignments

Filing papers

Giving good advice

Very responsible

Punctual & Reliable Dancing

Perseverance & Motivation Time management

Authorized to work in the US for any employer

Walmart Morrow, Georgia

Supervisor

12/2022 - Current

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Tracked progress on projects and provided timely feedback to staff members.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Amazon Atlanta, Georgia

Pit Operator

11/2021 - 11/2023

Performed daily inspections of equipment to ensure proper functioning and safety.

Assisted in the control of crusher, conveyor systems, and other associated machinery.

Maintained accurate records of production data including tonnage, quality, and material type.

Monitored pit operations for compliance with safety regulations. ALL in ONE Atlanta, Georgia

Security Officer

04/2019 - 11/2022

Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Investigated all reported incidents of theft or vandalism on premises. Summary

Skills

Experience

Enforced access control measures in accordance with established procedures.

Responded to alarms and conducted investigations as required. Confirmed visitor identification prior to granting entry into the building. Assisted in the development and implementation of security policies and procedures.

Wayfield Atlanta, GA

Customer Service Representative

01/2017 - 06/2019

Hired as a crew member at Wayfield. I was hired to uplift and enforce their policies. Which are

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

accountability, honesty, efficiency, positive attitude, respect and teamwork. I greeted customers,

upheld restroom facilities Which are accountability, honesty, efficiency, positive attitude, respect

and teamwork.

Middle Georgia State University Macon, GA

Some College (No Degree) in Psychology

Education and Training

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