Product Design Quality Control
Resume:
Riccardo Askew
**** ********** **. ******* **
*******@*****.***
Career Summary
Highly motivated professional that has steadily progressed in strategic management . As a highly effective communicator and manager, relationships have been spearheaded with internal and external clients. Improvements within the department areas technically and financially were implemented. Turned around the Reo Department to meet monthly goals. Valuations Department meet all department goals.
Key Areas of Expertise
●Departmental Financial Analysis
●Reporting
●Portfolio, Asset and Vendor Management
●Staff & Team Development
●Product Design
●Client Management
●Metric Analyst
Experience
Managed two groups, specifically pertaining to the Valuation\REO Outsource Vendor Relationship / Agent Relationship. Ensure department maximizes client returns to reduce losses. Develop budget/ business plans in compliance with the company’s financial practices. Perform regular analysis and review of portfolio and incentive programs. Participate and assist in departmental audit and risk reviews. Directed the study and establishment of new and revised systems, procedures, methods for new clients.
PPD, Morrisville, NC
Project Budget Lead 11-14-16 - Present Provide Excel reporting to the Bios and Programming Departments
●Reconcile data pulled from several intranet sites
●Lead meetings with directors of departments to over budgeted items
●Worked with project managers and financial managers to discuss risk items.
●Assist with the daily financial management of projects, by coordinating and monitoring budget and resource allocation data.
●Collaborate with team members on monitoring the financial aspects of projects, including the review of budgets versus actual expenditures to define reasons for any project spend and provide rationale for approvals for overspend.
●Perform review of contract and bidding assumptions.
●Perform analysis of budget to actual data on monthly or other specified basis.
●Assist project team to identify risks, define reasons for unsupported hours, and attend risk meetings as needed.
Wells Fargo, Raleigh, NC
Business Process Analyst 12-14-13 – 11-12-16
●Reconcile monthly AL/GU ledger reports to the appropriate business units.
●Streamlined several business units processes using Six Sigma guidelines. Improved production by 30 percent.
●Provide Adhoc reports and presentations to Senior Management.
●Provided Root cause analysis for the Property loss and Tax teams.
Quality Control Analyst – 9-1-12 – 12-14-13
●Review Bankruptcy documentation for accuracy.
●Audit departments for accuracy according to federal guidelines.
●Provide findings to upper management.
●Internal reporting for upper and Middle management.
GSK, Rtp,NC
Incident Management Analyst- 08-11 – 9-12 -12-1-13
●Analyze before and after data for performance management using SQL,Remedy,Smart.
●Reviewed and updated GSOP’s and LSOP’s
●Reviewed Incidents for change recommendations
●Provided upper management updates in Power Point presentations
●Set baselines for Incident Management Department
●Researched problems for root causes
●Project Management- Kept track of multiple workstream progress for a big bang approach deployment.
●Showed timelines for completeness of process and percentage of project completed.
Homeq Servicing, Raleigh, NC
Reo/Valuations Manager – 08-08 – 9-10
Operations Supervisor 07-08
Vendor Representative 07-07
●Started up a new department to handle the Valuations process with two clients; $24 million process that was recoverable.
●Negotiated contracts with several outsourcers saving the company $10 million a year in revenue.
●Lead a team that tested FTP and XML file transfers.
●Implemented the XML process to have information delivered from client to HomEq increasing turntimes by 20%; ensuring pertinent information is received and reporting is implemented.
●Successfully guided the company through annual audits.
●Traveled to multiple clients quarterly to ensure they were SAS 70 certified.
●Directly supervised multiple operations specialists, including interviewing and selecting staff, training, conducting performance evaluations, employee disciplinary actions, setting and adjusting schedules.
●Developed and maintained workflow policies and procedures to maximize efficiency and timeliness for the Valuation and REO Departments.
●Provide Monthly and Quarterly statistical Data to the CEO and Senior Vice President that was provided to Moody’ and Standard and Poors.
●Managed four outsource vendors; held weekly and quarterly meetings. Provided Vendors quarterly scorecards.
●Updated Policy and Procedures.
●Designed reports using SQL used for several internal and external departments.
Wachovia 02-07
Quality Control Team Lead 04-07
Quality Control Specialist 02-04
Vendor Manager 02-02
Review documents in an attempt to make sure both corporate and federal guidelines are followed. Contact vendors via email and telephone requesting clarification regarding information submitted to Wachovia. Confirm the accuracy of information provided by agents. Contact clients for instructions when discrepancies between client and field agents' information occur. Provide instruction and technical support to external users of Wachovia’s internet site. Provide technical support to internal employees.
●Presented Power Point presentation to Goldman Sachs and Barclays increased orders by 35%.
●Train Staff wrote guidelines for quality department improved turn times 25%.
● Periodically audit the staff to ensure consistency.
●Served as consultant for Ebusiness to resolve software and hardware issues related to the internet and intranet websites.
●Vendor scoring form to track 3500 agent performances; Using MS Access, SQL and Excel.
●Test enhancements before they are deployed to website.
●Reviewed Appraisals and Broker Price Opinions for accuracy.
●Researched title issues for ownership of properties.
●Ordered Surveys to confirm properties boundaries.
●Negotiated prices with vendors to keep internal cost at a minimum.
UNC Health Care, 01- 02 Chapel Hill, NC
Information Security Specialist
●Provide user level support by answering calls regarding different support systems.
● Responsible for implementing updates to the database. Equip new users with access codes to get into different databases. Analyzed database codes, so front end users had the correct code combinations to access different records.
Research Triangle Institute 01 - 03 Raleigh, NC
Call Center Monitor
Call Representative
●Provided written and oral feed back regarding how to improve interviewing skills for interviewers.
●Calculate weekly monitoring data and entered it onto a spreadsheet.
●Called potential surveyors to conduct surveys on a verity of medical and
governmental subjects.
Helpdesk Analyst - Electrical Data Systems, 98-01, Morrisville, NC
●Provide first level user support by answering calls regarding problems with the intranet site. Work with application developers to implement intranet applications.
Education
North Carolina Central University, Durham, NC.
BS Computer Science w/minor in Mathematics, December
Triangle Appraisal School, Raleigh NC.
Appraiser Residential and Commercial Certifications
Wake Tech Data base programming
Six Sigma Certification
ITEL V3 Foundation Training
Skills
Appraisal software: ACI
Software Packages: Access, Excel, Windows XP, 2000, 98, Oracle 9i, MS Office Suites, MSP, PowerPoint,
Programming languages: C++, JAVA, DB2, SQL, Vb
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