Social Media, Customer Service, Education

IVEANNA TUCKER

Atlanta, GA *****

702-***-**** - ********@*****.***

SKILLS

• Problem-Solving • Critical Thinking

• Verbal and written communication • Attention to Detail

• Positive Attitude • Networking and relationship building

• Excellent communication abilities • Researching information

• Gathering information • Developing relationships

• Editing and proofreading • Video Editing

• Copywriting and editing • Community Relations

• Fact-checking • Social Media Platforms

• Building professional relationships • Social media expertise

• Schedule Management • Administrative Support

• Brand Awareness • Client Engagement

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

03/2024 to Current Social Media Manager

Self-employed – Atlanta

• Increased customer engagement through social media. Managed multiple social media platforms, ensuring a consistent brand voice and message.

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Boosted engagement rates with the creation of compelling and visually appealing content.

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Monitored online presence of company's brand to engage with users and strengthen customer relationships.

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• Designed and implemented social media strategies to align with business goals. Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

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• Developed and managed content calendars for each platform to establish timely and relevant posts.

Increased brand awareness by developing and implementing effective social media strategies.

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Collaborated with team members to develop creative campaigns for social media platforms.

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Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

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• Suggested and implemented new features to develop brand awareness. Conducted research to determine current benchmark trends and audience preferences.

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Developed relationships with influencers to grow reach of company and create wider visibility.

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07/2022 to Current Teacher

Kipp Atlanta Schools

Create, internalize, modify and prepare lesson plans in accordance with academic curriculum, working closely with the grade level team

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• Use data to responsively teach to mastery of academic skills Work closely with students, families and colleagues to create an environment that is supportive of student progress

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Reinforce a firm foundation for all classes and uphold classroom management techniques

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• Help with diagnostic and progress monitoring testing across the school Monitor student progress and adjust teaching strategies to ensure all students meet the learning objectives

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• Update student performance trackers and use data to help guide your lesson plans

• Participate in school, departmental and parent meetings Participate in school events, activities and programs both during and outside of regular class instruction hours.

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01/2019 to 05/2022 Substitute Teacher

Clark County School District

• Create lesson plans if not already provided

• Adhere to the curriculum and lesson plan assigned by the regular teacher

• Oversee the normal classroom rhythms and activities; in hallways and cafeteria. 04/2017 to 01/2019 Communications Assistant

Caption Call

• Dictating/ captioning a variety of conversational topics verbatim

• Maintained a high level of dictation, speed, and accuracy

• Maintained strict consumer confidentiality.

06/2014 to 08/2017 Customer Liaison

California Closets

• Generated sales to local customers

• Responsible for day-to-day operations of the store regarding sales and promotions Contributed to an increase in sales transactions through using sales techniques to schedule consultations

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• Trained new hires on work tasks related to their perspective position. 10/2012 to 04/2014 Customer Service Representative APAC Customer Service

• Communicate via inbound and outbound phone calls with consumers

• Provide prompt resolution to customer inquiries

• Accurately document and update records in required systems. 09/2011 to 03/2014 Admissions Clerk

Circus Circus

• Sell tickets & collect fees from customers

Provide information about facilities, entertainment options, and rules & regulations.

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EDUCATION

06/2024 M.A.T: Education

Relay Graduate School of Education - New York, NY

11/2016 B.A.: Communications/ Journalism concentration University of Phoenix - Phoenix, Arizona

GPA: 3.24/4.0

ATTRIBUTES

• Demonstrates leadership abilities in working in a team

• Organizational skill, writing skills, time management, retail

• Proficient in Microsoft Office Suites

• Office procedures (filing, copying, faxing, etc.)

• Creative (developed unique designs for business, packaging, etc.)

• Possess great attention to detail

• Adaptability

• Customer serviced oriented

Contact this candidate