Customer Service Security Guard
Resume:
Barbara Wolfe
Columbus, Ohio ****5
Phone number: 614-***-****
Distinguished Abilities
●Bilingual (English, Portuguese)
●Customer service driven, Ability to work in a fast pace environment, outgoing personality and team player.
●Working knowledge of computers, internet email and various database systems.
●Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
●Effective communicator with all levels of management and customers.
●Check to ensure that appropriate changes were made to resolve customers problems.
● Knowledge of principles and processes for providing customer and personal services, creative thinking, and analytical Skills.
Educational History
2009 Adolpho Bloch Technical School High School Diploma Rio De Janeiro, Brazil
2016 Ibeu English Course English School Rio De Janeiro, Brazil
Employment History
Sales Attendant / Customer Service 2014 – 2016 Limits Clothing Store Rio De Janeiro, Brazil
●Discuss goods or services information with customers or patrons.
●Answer customers' questions about products, prices, availability, product uses, and credit terms.
●Provide customers with product samples and catalogs.
●Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
●Determine charges for services requested, collect deposits or payments, or arrange for billing.
●Inspect items for damage or defects.
Sales Attendant / Customer Service 2009 – 2009 Schutz Shoe Store Rio De Janeiro, Brazil
●Respond to customer problems or complaints.
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Provides clients information regarding workshops, and other events of interest.
●Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Security Guard/ Costumer service 2019 – 2022 Jerry Hammond Center/ Allied Universal
●Respond to customer problems or complaints.
●Resolve customers service or complaints by telephone or in person.
●Providing communication with custumers.
●Surveillance of equipament.
●Ettiquette, flexibility.
●Excellent judgment aptude with a solid ability to detect imminant threats.
●Effective listening skills.
●Performing receptionist duties like attending visitors and executives, handling calls and making sure visitors joined scheduled meetings and directing them to the corresponding locations.
● In case of an incident, writing a formal report that was appropriately structured, accurate, concise, clear and grammatically correct.
● Receiving and maintaining mail, organizing and forwarding them to the correspondent locations and/or calling respective executives to pick it up.
●Making sure sign in, key and badge sheets were updated and maintained.
● Operating office equipment, like printers and scanners.
●Operating security system on the computer (Frontier).
●Using Microsoft Word.
●Helping organize and maintain common areas.
● Creating, organizing and updating binders/files (front cover art, etc.)
●Requesting maintenance services for the building on the computer.
Security Guard/ Costumer service 2022– 2024 City Hall/ City of Columbus
●Receptionist duties like attending visitors and executives, handling calls and making sure visitors joined scheduled meetings and directing them to the corresponding locations
●Creating employee badges (art work, printing and giving necessary credentials according to each area they need access to).
●Filling out sign in, key and badge sheets.
●Operating security system on the computer (Frontier).
●Using Microsoft Word.
●Helping organize and maintaining common areas.
●Requesting maintenance services for the building on the computer.
●Respond to customer problems or complaints.
●Resolve customers service or complaints by telephone or in person.
●Providing communication with custumers.
●Surveillance of equipament.
●Ettiquette, flexibility.
●Excellent judgment aptude with a solid ability to detect imminant threats.
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