Customer Service El Paso

PERLA GARCIA

El Paso, TX *****

+1-915-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

To find an opportunity that will allow the demonstration of a self-motivated individual with a keen eye to details. Currently seeking a full time position as a billing and coding specialties in an organization that prides itself with excellent customer service and proper documentation. Has demonstrated to be reliable, self-motivated, and confident. SKILLS

ICD-9

Medical Billing

ICD-10

CPT Coding

Medical Coding

Medical Terminology

Patient Care

EMR Systems

HIPAA

Medical Records

Medical office experience

ICD coding

Anatomy knowledge

WORK HISTORY

IRS Representative

ICD, CPT/HCPCS

Proficient

Progress Documentation

Clerical Tasks and Data Entry

Medical Terminology

HIPAA Compliance

Med iSOFT Proficient

Basic Office Equipment

Customer Service

Highly Professional

Organization

Phone Etiquette

Authorized to work in the US for any employer

08/2022 to 03/2023 Customer Service Representative Edfinancial Services – El Paso, TX

Promptly responded to inquiries and requests from prospective customers. Answering Incoming calls

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

07/2020 to 04/2021 Costumer Service Representative Maximus - El Paso, TX

Answering incoming calls for the IRS

Responded proactively and positively to rapid change. Maintained up-to-date knowledge of product and service changes. 12/2014 to 11/2015 Customer Service Representative Apogee Retail LLC - El Paso, TX

Managed a number of in-bound calls and ensured a number of donations during each shift

Made calls inquiries for donations on medical equipment/products and documented these calls

Answered any questions or concerns.

02/2011 to 02/2013 Sales Representative

Thomas L Cardella - El Paso, TX

Managed a number of in-bound calls and provided excellent customer service Sold identity theft protection for account holders of a specified banking client Completed outbound political calls and recorded responses for clients. 08/2006 to 03/2007 Cashier

Sally's Beauty Supply - El Paso, TX

Welcomed customers to the store and provided customer service Managed the cash register and helped complete customers' purchases Would also help customers with suggestions such as colors, products, brands, etc Stocked and fronted merchandise to ensure cleanliness and order in the store. EDUCATION

Diploma: Medical Billing and Coding

Vista College - El Paso

Diploma: Medical Assistant

Western Technical College - El Paso

ACCOMPLISHMENTS

Phone Etiquette National Healthcare Association

Billing & Coding Specialist Certification (Pending) Certified Clinical Medical Assistant (Dec 2007)

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