Hospitality Manager
Resume:
AP
ANTHONY PLUM
Food And Beverage Manager
+1-312-***-**** ************@*****.*** New Orleans
Summary
Manager with proven sales record Manager with over 20 years of experience in all aspects of service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and train staff, and coordinate seasonal events. Strong team- building skills and excellent conflict resolution abilities guarantee satisfaction for both staff and clients. Expert at working efficiently with extremely creative problem solving skills. Key Achievements
Boosted Profitability
Increased outlet profitability by 15% in
fiscal year 2022.
Customer Retention Success
Achieved 73% customer retention rate
through social media initiatives.
Cut Inventory Costs
Reduced inventory costs by 20% through
vendor optimization.
Managed Multiple Facilities
Successfully managed 12 facilities,
overseeing over 110 employees.
Experience
New Orleans Hilton Riverside New Orleans, LA
Food and Beverage Manager 03/2022
Managed staff operations, including hiring, training, and performance reviews, to ensure outlet efficiency Ensured compliance with Hilton policies and local regulations. Maximized profitability through effective cost controls and budgeting. Innovated menu development, supporting cross-promotion of other hotel services. Resolved customer complaints to enhance satisfaction and loyalty. Martin's Wine Cellar New Orleans, LA
Spirits Specialist 11/2021 - 03/2022
Customer service providing information and guidance on selection of fine wines and spirits Maintenance of staff RVC cards and binders for compliance Time and attendance monitoring and payroll services Ordering, vendor relations and shelf management
Assuring proper product and placement in the store POS assistance and troubleshooting
Store opening and closing duties, daily reporting and safe counts Audubon Nature Institute - Zoo New Orleans, LA
Food and Beverage Manager 01/2018 - 01/2020
Evaluate and maintain F&B employee files and performance logs in a timely and orderly fashion for 110 employees Develop and motivate concession workers and supervisors in their daily assignments Manage all concession operations at the 12 facilities at the zoo Weave quality entertainment through the guest experience Assist with management and implantation of festivals and special events to include Zoo to Do, Mothers Day, Go Forth, Zoobilation, Sealabration, Boo at the Zoo and other major events hosted by The Audubon Nature Institute Meet with venders to discuss product mix and implementation Maintain departmental budget within the given parameters assuring proper classification of expenditures, maintaining cost overruns and maintaining proper staff levels to assure proper labor cost while maintaining smooth business operations www.enhancv.com Powered by
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Experience
Good Friends Bar New Orleans, LA
General Manager 01/2013 - 01/2018
Reduced inventory cost by 20% through evaluating and streamlining vendor selection process Achieved 3 consecutive years of record breaking profit through new staff training and overall image Drove a continual social media campaign to achieve 73% customer retention rate Manage every aspect of daily operations including product, sales and entertainment value Lead and coordinate the setup of special events and private parties Creole Cuisine New Orleans, LA
Restaurant Manager 01/2011 - 01/2013
Managed and developed a staff of 45 employees to ensure proper quality of product and service Scheduled 93 shifts per week for 4 different departments Complete weekly beer, wine and liquor inventory counts and formula input Cinners chili parlor & cocktail lounge Chicago, IL Restaurant and Bar Owner 01/2005 - 01/2011
Managed total restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares
Created and hosted long running social nights such as Music Trivia, Vinyl Night and Dart League Kept up to date with licensing legislation, liaised with the authorities and took overall legal responsibility for the premises The Playground Studios Sacramento, CA
Manager/Owner 01/2000 - 01/2005
P.S. Chambers Sacramento, CA
Lead Singer 01/1999 - 01/2005
America Live Cincinnati, OH
Operations Manager 01/1993 - 01/1999
Coordinated the opening of new facilities and revitalized existing properties Enhanced guest experience through creation of venue specific events and specialty drinks Hired, trained and managed 350 employees on average at each property including door hosts, servers, bartenders, cooks, DJs and managers Education
Ohio University Athens, OH
Bachelor of Science in Communications
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