Customer Service Call Center

Maria Johnson

**************@*****.***

916-***-****

•10+ years of customer service experience

•Call center experience at Maximus, Pick-N-Pull, MMC Staffing and Blueshield of California

•Healthcare experience at Maximus and Blueshield of California

•Excellent Microsoft Office and computer skills

•Available to interview with 48 hours’ notice

Professional Experience

Big 5

Cashier

March 2022-Present

•Providing customer service through customer contact

•Answering incoming and making outbound calls to other Big 5 locations

•Handling merchandise

Aerotek/Blueshield of California

Customer Service Representative

November 2017– April 2020

•Answer incoming calls from consumers including the general public

•4C’s Connect Care Champion and Complete

•Tracked and documented all inquiries using the applicable systems

MMC Staffing/Maximus May 2016 – November 2017

Customer Service Representative

•Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems

•Meet Quality Assurance (QA) and other key performance metrics

•Transfer/refer consumers to appropriate entities according to the established guidelines

•Facilitates the fulfillment of consumer requests for materials via mail or providing website

•Escalate calls or issues to the appropriate designated staff for resolution as needed to enroll and educate

Manpower Temp Agency/Pick-N-Pull Call Center Nov 2012 - Dec 2013

Call Center Representative

•Answered incoming calls from the general public

•Tracked and documented all inquiries using the applicable systems

Education

Sawyer Campus

Certificate, Business Operations

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