Housekeeping Supervisor General Maintenance
Resume:
Abhay Gupta
Professional Experience
Housekeeping Supervisor
Park Hyatt Doha – Msheireb downtown (Sep 2024 to Feb 2025) 187 keys
Handling new joiner’s probation reports.
Attending morning meetings with GM in absence of HOD. In charge of rooms and public area Deep cleanings. Maintaining all housekeeping equipment and all supplies. Conducted various training programs, SOP, live demonstrations for the housekeepi regard to general maintenance, public area etiquette, guests contact conversations handling, chemical usage in various activities.
Run the daily housekeeping meetings with all room attendants. In charge of Duty roster for Team of 62 attendants & Supervisors. Helping in Set up of Sops and all other process as per company policy. Monitor and control consumption of the hotels guest and cleaning supplies. Ensure all the hotels regular monitoring of Medallia and constant guest feedback, promp and accurate service to all guests.
Assist with scheduling & room assignments to ensure proper coverage. Promote teamwork & quality service through daily communication & coordination departments.
Assist with scheduling & room assignments to ensure proper coverage.
Promote teamwork & quality service through daily communication & coordination departments.
Open the house & run the daily housekeeping break out every morning.
Plan and implement preventive maintenance and cleaning schedules for rooms and p of all the hotels.
Monitor productivity standards while doing the Audit.
Co-ordinate with the Chief Engineers for the hotel area of repair & maintenance, refu renovation etc.
Sending Accruals on monthly basis.
Create a work environment that is high in employee morale and provides constant development.
Making P & L reports.
In charge of Lost & Found, distribution, Disposal.
Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing and equipment are clean and in repair, well maintained and replaced/refurbished as req
Interview, hire and provide effectively on the job training for housekeeping and team
Conduct objective evaluation for housekeeping team members.
Create a work environment that is high in employee morale and provides constant development.
Develop systems and procedures that achieve higher cost efficiency and guest satisfact
Recruitment and Performance Appraisal/ Management of the staff in the department.
Control the requisition of all the hotel housekeeping supplies & equipment, both inc outgoing.
Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing and equipment are clean and in repair, well maintained and replaced/refurbished as req
Interview people provide them effectively on the job training for housekeeping team
Conduct objective evaluation for housekeeping attendants. Cluster Housekeeping Supervisor
Crowne plaza & Holiday inn – Doha the business park – (May 2022 – Aug 685 keys
Control expenses and minimize waste within all areas of housekeeping.
Schedule/supervise monthly linen inventory.
Ensure all colleagues are properly trained & have the tools & equipment needed to carry out their respective job duties.
Personal Data:
Address for Correspondence:
Nyay khand -1,
Vidhayak colony, Ghaziabad,
India, 201010
Email:
*************@*****.***
Phone No:
Academic Qualification
Hotel Management – HIHM, New
Delhi, India. (2017-2018)
B.Sc. – Chitra P.G. College, Uttar
Pradesh, India (2013-2016)
Career Objective:
To work in a challenging environment that
will provide opportunities for learning and
growth with the best efforts for achieving
organizational goal & at the same time
having self-development through learning,
exposure and seeking my own identity.
Abhay Gupta
Run the daily housekeeping meetings with all room attendants.
In charge of Duty roster for Team of 62 attendants & Supervisors.
Helping in Set up of Sops and all other process as per company policy.
Monitor and control consumption of the hotels guest and cleaning supplies.
Ensure all the hotels regular monitoring of Medallia and constant guest feedback, promp and accurate service to all guests.
Assist with scheduling & room assignments to ensure proper coverage.
Promote teamwork & quality service through daily communication & coordination departments.
Open the house & run the daily housekeeping break out every morning.
Plan and implement preventive maintenance and cleaning schedules for rooms and p of all the hotels.
Monitor productivity standards while doing the Audit.
Co-ordinate with the Chief Engineers for the hotel area of repair & maintenance, refu renovation etc.
Sending Accruals on monthly basis.
Create a work environment that is high in employee morale and provides constant development.
Develop systems and procedures that achieve higher cost efficiency and guest satisfact
Help in Recruitment and Performance Appraisal/ Management of the staff in the depar
Raising the requisition of all the hotel housekeeping supplies & equipment.
Making P & L reports.
In charge of Lost & Found, distribution, Disposal.
Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing and equipment are clean and in repair, well maintained and replaced/refurbished as req
Interview, hire and provide effectively on the job training for housekeeping and team
Conduct objective evaluation for housekeeping team members. Housekeeping Supervisor
Ibis Gurgaon golf course road (Nov 2021 – Apr 2022) – 214 keys
Maintaining all housekeeping equipment and all supplies.
Setting up work force need of department.
Helping in Set up of Sops and all other process as per company policy.
Monitor and control consumption of the hotels guest and cleaning supplies.
Ensure all the hotels regular monitoring of Medallia and constant guest feedback, promp and accurate service to all guests.
Identify training needs, develop and implement an effective training plan for all team
Plan and implement preventive maintenance and cleaning schedules for rooms and p of all the hotels.
Sending Accruals on monthly basis.
Create a work environment that is high in employee morale and provides constant development.
Help in Recruitment and Performance Appraisal/ Management of the staff in the depar
Raising the requisition of all the hotel housekeeping supplies & equipment.
Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing and equipment are clean and in repair, well maintained and replaced/refurbished as req Housekeeping Supervisor
Novotel Lucknow Gomti Nagar (Feb 2021 – October 2021) – 112 keys
.
Conducted various training programs, SOP, live demonstrations for the housekeepi regard to general maintenance, public area etiquette, guests contact conversations handling, chemical usage in various activities.
Identify training needs, develop and implement an effective training plan for all team
Plan and implement preventive maintenance and cleaning schedules for rooms and p of all the hotels.
Ensure all colleagues are properly trained & have the tools & equipment needed to carry out their respective job duties.
Run the daily housekeeping meetings with all room attendants.
-Nominated for best housekeeping person
of the year Accor India & South Asia.
-Completed Accor Emerging Leadership
Program.
-Dedication & commitment in FIFA world
cup 2022 certificate.
- Awarded & Nominated several times for
best housekeeping supervisor of the month.
References:
Ms. Maryia Alekseyewa
Director of Housekeeping
InterContinental, Luanda, Angola
******.***********@***.***
Mr. Girish Menon
Executive Housekeeper
Voco – Doha west bay
******.*****@***.***
Ms. Poonam Kumari
Executive Housekeeper
******.*******@*****.***
Ms. Nidhi Bahuguna
Executive Housekeeper – Sodexo India
Pvt. Ltd.
****************@**********.***
Achievements
Date of Birth : April 18, 1996.
Gender : Male
Nationality : Indian
Marital Status : Single
Abhay Gupta
- First aider certification.
- Currently enrolled in LEAP leadership
program by IHG.
Conducted Training Classes on below
Standard Operating Process, Commitment to
Excellence, Identifying maintenance, Public
Area deep cleaning, Guest Care, Situation
Handling, Telephone Technique, Health &
Hygiene.
In charge of Duty roster for Team members.
Monitor productivity standards while doing the Audit.
Develop departmental trainers in association with the training department & over training activities within the department
Create a work environment that is high in employee morale and provides constant development.
Develop systems and procedures that achieve higher cost efficiency and guest satisfact
Recruitment and Performance Appraisal/ Management of the staff in the department.
Control the requisition of all the hotel housekeeping supplies & equipment, both inc outgoing.
Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing and equipment are clean and in repair, well maintained and replaced/refurbished as req
Interview people provide them effectively on the job training for housekeeping team
Conduct objective evaluation for housekeeping attendants.
In charge of IAuditor monthly inspection software. Housekeeping Team Leader
Ibis Gurgaon golf course road (Aug 2019 – Feb 2021)- 214 keys
Conduct objective evaluation for housekeeping management and supervisory team me
Member of cafeteria committee.
In charge of rooms and public area Deep cleanings.
Maintaining all housekeeping equipment and all supplies.
Conduct \ supervise monthly inventory of supplies & equipments.
Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing and equipment are clean and in repair, well maintained and replaced/refurbished as req
IAuditor champion of the hotel.
Taking care of all supporting documentation required for audits.
Conduct objective evaluation for housekeeping management team members.
Promote teamwork & quality service through daily communication & coordination departments.
Open the house & run the daily housekeeping break out every morning.
Monitor productivity standards while doing the Audit. Housekeeping Attendant
Ibis Gurgaon golf course road (Jun 2018 – Jul 2019) – 214 Keys Industrial training
Andaz - A concept by hyatt(Dec 2017 – Jun 2018) – 530 keys (401 r 129 Apartments)
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