Service Representative Customer

RENITA LEWIS

McKinney, TX ***** 817-***-**** *********@*****.***

A seasoned Service Representative from AT&T, I excel in customer relations and problem resolution, enhancing customer satisfaction and retention. With a knack for complaint handling and Microsoft Excel, I've mentored teams towards excellence in service, leveraging active listening and critical thinking to exceed quality standards. My proactive approach and product knowledge have significantly contributed to a positive, inclusive work environment.

Service Representative, 01/1991 - 06/2024

AT&T – Dallas, TX

• Maintained productivity and quality standards at all times.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

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Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

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Operated in dynamic, high-volume environments to provide skilled assistance to more than 50-100 customers each day.

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• Accepted payments and updated accounts with latest information. Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.

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Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.

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• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities. Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.

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Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.

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• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues. PROFESSIONAL SUMMARY

WORK HISTORY

Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.

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Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

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High School Diploma

Hirschi High School - Wichita Falls, TX

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

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Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Documented and resolved customer issues which led to positive results.

• Customer support • Customer relations

• Organization

EDUCATION

ACCOMPLISHMENTS

SKILLS

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