General Manager Customer Service
Resume:
Savon Hairston
A reliable, motivated, accountable, team oriented, optimistic,over achiever with a goal to excell, passionate Leadership
Columbus, OH 43211
***************@*****.***
How are you doing? I’m at 27-year-old passionate, self starting motivating young male with an urgency to leave a small footprint on this world. I have four children that I love dearly and that are a special part of my every day life. I enjoy outside activities, family time and get together with friends, coworkers.
Authorized to work in the US for any employer
Work Experience
General Manager
WingStop - Columbus, OH
April 2021 to November 2022
Excelled from team lead to General manager in two months and created a fun, bright, welcoming environment and turn a two star restaurant into a five star establishment. with a over achieving mind set for success and became number one in the region. Cook/Bartender
Two Bucks - Columbus, OH
November 2017 to June 2018
(Head chef/Cook)I will come in and complete my daily task, including prep menu items, prepare dishes, clean equipment, organize stations, and create and or fix menu items from step-by-step recipe books.
(Bartender) As front of house, I would greet customers, seat customers, engage with those customers,
(ID Everyone that looks under 40yrs of age.) offer some of our non-alcoholic daiquiris special lemonades, clean and prep my station in area stock garnish, syrup flavor, alcohol, and cups and serving plates. I also create a fun unforgettable atmosphere(Good Music, Turn on Games:(Football,Basketball,Pool Tournaments Etc.)as well as maintain the wellness and safety for my customers(Analyze and engage with how much my customers consume alcohol)
Assistant General Manager (AGM)
Panera Bread - Dublin, OH
February 2016 to April 2017
As a shift manager I train MIT (manager in training ) Deal with irate customers
Place produce orders
Run change orders
Count safe
Run shift and manager store and staff etc.
Lead CSR
America Express - Westerville, OH
March 2013 to May 2016
• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed. Sales Manager/Receptionist
OVERFLOW FURNISHINGS - Columbus, OH
January 2013 to February 2016
I'm a on floor sale manager, I greet the customer with active listening and eye contact. I work for customer and try and help them find there perfect design and decor turning there house into there dream home. I also do invoices, office dutys, and train new hires, as well as set appointment, call merchant's and set up delivery schedules
Customer Service Representative
Teleperformance - Westerville, OH
April 2014 to March 2015
Assist customers with their needs and place orders for customer look up account and help change any information on existing accounts,
Outbound and inbound calls, sales, great communication skills, outgoing an motivating Some administration experience.
Supervisor
Souther safe movers - Columbus, OH
January 2013 to February 2014
As a supervisor or lead mover I move customers homes, with hospitality I manage the team on the job to insure no damages occurs in the process. I make sure the customer is comfortable with our work and try to make our customers house into a home. Our customers mean everything. Education
High school diploma
Linden-Mckinley Stem School On Arcadia - Columbus, OH August 2009 to May 2019
Some Associates in Business Management/Culinary Arts Bradfords College - Columbus, OH
March 2014 to April 2015
Skills
• Moving Experience
• Shift Management
• Bartending
• Cooking
• Food Preparation
• Food Safety
• Moving Experience
• Packaging
• Sales Management
• Shift Management
• Food Service
• POS
• Restaurant Management
• Merchandising
• Management
• Kitchen Management Experience
• Serving Experience
• Catering
• Inventory Control
• Restaurant Experience
• Kitchen Experience
• Time Management
• Microsoft Office
• Upselling
• Commercial Cleaning
• Cleaning Experience
• Supervising Experience
• Busser
• Recruiting
• P&L Management
• Customer service
• Culinary Experience
• Retail Sales
• Business Development
• Outbound Sales
• Microsoft Word
• Leadership
• Sales administration (1 year)
• Food Production
• Banquet Experience
Certifications and Licenses
ServSafe
September 2016 to September 2022
I'm certified to serve food the safe an proper way to customers. Bartender License
Food Handler Certification
March 2016 to Present
Driver's License
May 2010 to May 2024
Pallet Jack Certification
September 2015 to March 2020
First Aid Certification
CPR Certification
Present
Additional Information
I'm a fast learner, quick on my feet, a team player, im accountable of myself and my peers, i have great hospitality and a finite amount of mistakes and like to receive criticism to critique my work abilities
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