Customer Service Support

MB

MAKHI BROWN

***********@******.*** 908-***-**** Easton, PA 18045

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

MS Office proficiency

PowerPoint

Customer Support

Problem Resolution

Retail sales customer service

Stockroom procedures

Fork Lift

Schematic reading

Coca Cola Beverages Bethlehem, PA

Driver Helper

05/2022 - Current

Lifted boxes and products with correct safety gear and techniques. Kept loads from being damaged through proper loading and security. Communicated with dispatching regarding changes to routes, deliveries and orders.

Utilized pallet jacks and forklifts to load and unload materials off trucks. Maintained a professional work ethic while completing deliveries at drop off locations.

Phillips Pet Food Supply Easton, PA

Warehouse Production Worker

06/2020 - 08/2021

Used pallet jacks to move items to and from warehouse locations. Established and maintained good relations with customers, vendors and transport companies.

Selected products and items from shelves and pallets for customer orders. Walmart Easton, PA

Customer Service Associate

11/2019 - 06/2021

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Accepted, processed and filled orders quickly and accurately. Unloaded incoming trucks and stocked merchandise in correct storage areas.

Provided outstanding customer service to minimize any escalation procedures.

Penn State University Abington, PA

Bachelor of Science in Engineering Technology

Easton Area High School Easton, PA

High School Diploma

06/2021

Latin:

Limited

Summary

Skills

Experience

Education and Training

Languages

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