Property Manager Resident Relations

VOLAUNTA CONNOR

Atlanta, GA ***** (***) *** – ***5 **************@*****.***

DYNAMIC, SOLUTIONS DRIVEN PROPERTY MANAGER

Notable Career Highlights

Ten-year experience directly overseeing the daily operations of multi-family living, leasing, resident relations, and financial reporting.

Highly experienced in training diverse teams to strengthen staff and employee relationships.

Excellent communication skills with vendors, contractors, asset managers and owners.

Proficient in completing & communicating financial reports for optimal results.

Maintain/Develop an exceptional aesthetic and upkeep of the property to attract potential investors & prospects.

Effectively supervise maintenance ensuring property upkeep, resident relations are meeting or exceeding property goals.

Exceeded occupancy goals by 25% within the first 90 days of leadership by providing effective team building and training.

Exceeded metric goals with Elite and Excellent status for 4 qtrs. while increasing revenue by 2.58% from the prior year.

Managed a $1.5 million dollar renovation of a 43 units asset while simultaneously directing daily operations of 230 units.

Technical Proficiency: MS Office Suite Yardi MRI Yield Star L2L OneSite Rent Manager

Professional Experience

Rushmore Management, Lithonia, GA May 2024 - Present

Property Manager

Implementing the business for all operational and financial aspects of property relations.

Assist with budget planning, tracking, and analyzing for optimal results.

Manage and minimizing property operations while maintaining a quality asset.

Maintain an organized record of all operating invoices and/or financial accounts

Develop and administer community budget, and evaluate unit prices in accordance with market and budget goals.

Ability to analyze computerized rent rolls, receivable and payable reports and monthly financial reporting.

Oversee property upkeep, while ensuring maintenance is providing exceptional service.

Professional ability to work with contractors to effectively obtain contracts that are financial savvy.

Recruit, hire, train and motivate team members to effectively met or exceed expectations.

Stay in full compliance of any outside regulatory licenses, inspections applicable to city, state or federal laws.

Effectively establish and interpret operational policies, ensuring compliance with company policy and objective.

Make meaningful impact by fostering a sense of belonging while creating exceptional resident relations.

Asset Living, Lithonia, GA April 2023 – May 2024

Community Director

Increase occupancy and rental income with the creation and implementation of innovative sales and marketing strategies to attract diverse applicants.

Create an inclusive residential community by delivering equal service, hospitality, and respect to all current and future residents.

Facilitate property unit tours, address questions, and highlight selling points and features of the community to entice potential clients to negotiate a lease. Manage and maintain section 8 units per state and county laws.

Property and building inspections, and individual units routinely to guarantee a safe, hazard-free environment in compliance with city, state and federal policies.

Strengthen net operating income with effective cost control, revenue building, and effective delinquency collection techniques.

Complete weekly and monthly reporting to maintain accurate financial documentation of assets income, delinquencies, and property maintenance.

Strategic Management Partners, Riverdale, GA November 2017 – April 2023

Property Manager

Manage all phases of operations, including personnel, leasing, maintenance, financial, administration & risk management.

Ensure property and staff stay in compliance with managements policies and procedures, safety and fair housing guidelines.

Complete weekly/daily office & maintenance staff schedules and assignments.

Achieve the highest possible net operating income through implementation of effective cost control and revenue improvement

Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure timely collections.

Assist with the development of yearly operating budgets/forecasting for optimal results.

Develop marketing plan and utilize marketing strategies & systems to maintain or increase occupancy.

Maintain weekly accurate administrative & leasing reports to submit in a timely manner.

Process/Approve new leasing applications for accuracy and qualified applicants who meet or exceed requirements.

Assess individual renewal offers to those who occupy and qualify for residency. In an effort to remove problematic unauthorized occupants.

Madison Apartment Group, Tucker, GA 2011 – 2014

Assistant Community Director

Inspected tenant move-in and move-out procedures that verified the quality and conditions of the unit before and after occupancy.

Utilized property systems for future forecasting and prepared monthly financial reports that compared actual to theoretical results.

Provided excellent communication to tenants, vendors, and contractors that constructed robust relationships and exposed business opportunities.

Performed outreach marketing that provided the community with extensive knowledge of the property, and it’s features and amenities.

Education

Associate of Science in Communications - Laney College, Oakland, CA

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