Information Technology System Engineer
Resume:
Charles E. Rimpila
Spokane, WA ***** 715-***-**** *******@*****.***
Sr. System Engineer
Accomplished Sr. System Engineer and Tech Lead with extensive experience in troubleshooting software, hardware, and network issues. Proven track record with supporting and training customers and internal teams at all tech levels. Adept at creating custom solutions and documentation to solve complex technical problems. Key Skills
System Administration (Win, Mac, Linux) Scripting (Python, PowerShell, Bash, SQL) Technical Documentation Training REST API Integration Disaster Recovery Planning Vendor Management Professional Experience
Wells Fargo, Remote/Telecommute 03/2017 - 07/2024
Senior Software Engineer
Led the design, configuration, testing, and support of the ServiceNow enterprise environment, managing integration with various systems and supporting multiple web applications.
● Designed and implemented full solutions for ServiceNow environment
● Coordinated communication between multiple cross-functional teams for design and troubleshooting.
● Developed custom SQL and Python scripts for testing, reporting and API functionality.
● Managed and provided direction for implementing and troubleshooting systems integrating with multiple enterprise products (e.g. BMC Discovery, ServiceNow, CAST Highlight, Oracle AMC, etc).
● Led technical meetings for updating stakeholders of all technical levels
● Created and maintained in-depth technical documentation for design and infrastructure. Avista Corporation/VOLT, Spokane, WA 04/2016 - 10/2016 I.T. Systems Analyst/Solution Engineer
Worked to provide solutions with thousands of COTS/OOTB applications implemented throughout the organization. Customizing, troubleshooting, training, and managing implemented solutions.
● Provided custom scripting and API solutions for multiple applications.
● Migrated critical applications from legacy OS systems to newer environments.
● Facilitated cross-departmental meetings for information gathering and optimization of solutions.
● Created custom SQL scripts for backend systems.
● Developed solution paths for Oracle AMC enterprise environment.
● Documented technical solutions and processes.
Wildcard Corporation., Stevens Point, WI 02/2012 - 11/2015 Sr. Systems Engineer Project Coordinator
Coordinated full lifecycle projects for both very large and small clients with varying levels of complexity.
● Conducted systems availability monitoring and troubleshooting.
● Custom scripting solutions provided in Python, PowerShell, BASH, and SQL
● Frequent onsite visits with clients to conduct information gathering and perform troubleshooting
● Managed and coordinated Apple, Linux, and Windows environments.
● Managed and maintained Plone ECM for clients.
● Created and maintained technical documentation for systems and processes.
● Designed, configured, and tested disaster recovery plans. Wausau Financial Systems, Mosinee, WI 11/2009 - 02/2012 Implementation and Solutions Engineer
Led software installation projects centered around Hyland OnBase ECM.
● Conducted frequent national travel to assess client IT environments, information gathering, to provide customized solutions for clients of varying sizes.
● Maintained all relevant certifications directly related to the installation, customization and administration of Hyland OnBase systems (Hyland Installer Certification, OnBase Administrator Certification, Microsoft Certified Systems Administrator, etc)
● Developed and delivered customized training sessions.
● Managed software installation and upgrade projects.
● Created detailed technical documentation and led knowledge transfer meetings.
● Troubleshooting software, hardware, database, and networking issues. Creative Information Technology Inc., Washington, DC 07/2006 - 11/2009 Sr. Network Administrator - Department of State/Consular Affairs Managed a team of systems analysts and help desk personnel, integrating applications and maintaining security standards.
● Integrated developer applications onto Department of State infrastructure.
● Documented high-level design and testing procedures.
● Provided reports and presentations on security policy compliance.
● Created and modified MSI packages and Group Policies.
● Redesigned Active Directory and migrated SharePoint 2003 to 2007.
● Resolved TCP/IP issues via DNS/DHCP/AD configurations. Wausau Financial Systems, Mosinee, WI 02/2000 - 07/2006 Implementation Specialist
Led software installation projects centered around Hyland OnBase ECM.
● Conducted frequent national travel to assess client IT environments.
● Maintained all relevant certifications directly related to the installation, customization and administration of Hyland OnBase systems (Hyland Installer Certification, OnBase Administrator Certification, Microsoft Certified Systems Administrator)
● Took lead in managing software installation projects
● Built customized systems for clients including detailed attention to hardware, database, software and ECM
● Worked with clients to develop in-depth customization of item/image processing, workflow, and ECM concepts for banking and financial institutions.
● Created detailed technical documentation and provide customized training for clients
● Implemented and/or upgrade software projects for ECM environments
● Actively participated and/or lead internal knowledge transfer meetings
● Assisted/directed with server, database, processing, and network troubleshooting Education
Bachelor of Science in Computer Information Systems with a Minor in Business University of Wisconsin-Platteville, Platteville, WI
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