Customer Service Business Development
Resume:
K.Tajuddin
Mobile: 971**-*****
E-mail: *.********@*****.*** / *********@*****.***
Career Objective
Looking forward to work as a Manager with Washroom Hygiene Concepts P Ltd,Bringing 15 Plus years Experience in developing, and leading effective sales teams that usually meet and exceed sales targets.
Profile
Highly talented Manager with huge experience in B2b and B2c sector, developing and training sales team on strategies and customer service delivery.
Highlights
. Team Leadership . Revenue Generation
. Training . Diligence
. Sales & Operations . Creative problem Solving
. Business Development
Work Experience
Jan’23 To Till Date
British Clean (Kidin Industries Pvt Ltd) An ETA Group Company.
Team Handling
Retaining relationship with Existing and increase Client base.
Arrange business meeting with Prospective clients. Write Business proposals and negotiate with stakeholders.
Preparing sales report.
Keep records of Sales revenues.
Conduct research to identify new market and customer needs.
Conduct Training on Field for New Joinies.
Trained many Housekeeping staffs on Sites.
Handled Corporates,Hotels,Hospitals & Educational Institutions.
Nov’21 To Dec’2022
Washroom Hygiene Concepts P Ltd (Asst Manager - Chennai) An UDS Group Company
Handled a team of 2 Sales staff, communicate job Expectation and provide direction, support and motivation to team to meet agreed sales Target and KPI Lines.
Responsible for resolving problems, Identifying and Analyzing market trends, Monitoring competitor activities and responding to customer needs.
Sourcing New Business
Ensure higher revenue from renewal customers through value based selling.
Key Account Handling (Ex: TCS,CTS, Nokia, L&T, Ascendas IT Park, IIT Madras etc..).
Conduct on job training for new comers.
Maintaining sales record of Team.
Apr’19 To Oct 2021
LaScenteur Fragrance Technologies Pvt Ltd(The Manipal Group) Area Manager-Sales (Tamil Nadu).
Direct Sales & Marketing.
Fragrance Marketing,
Job Nature: Work from Home,
Identifying New Business like Corporate and Hotels.
Managed a team of 2 Persons
Managing the daily activities of the region
Directed daily business operations
Maintaining after sales Service Call
Providing excellent service to customers.
Ensure higher revenue from renewal customers through value based selling.
Oct’17 To Nov ‘2018
Washroom Hygiene Concepts P Ltd (Branch Manager - Chennai) A Global Excellence Group
Monitoring and tracking the entire Sales & Operations,
Grew customer Base by 30% in a period of 1 Year
Effectively managed a team of 12 Persons
Managing the daily activities of the branch
Improved Employee retention through a Family- Like atmosphere .
Negotiated Contracts and agreements with customer and vendors.
Directed daily business operations
Providing excellent service to customers
Managed monthly sales and Expenditures.
Providing training to the newly recruited Executives.
Communicating clear business messages to staff.
July’16 To Oct 2017
Ocs Group India Pvt Ltd (Asst Manager) Formerly known as Cannon Hygiene India Pvt Ltd.
Direct Marketing
Team Handling
Identifying New Business
Ensure higher revenue from renewal customers through value based selling
Key Account Handling (Ex: TCS,CTS, Nokia, L&T, Ascendas IT Park, IIT Madras etc..).
Conduct on job training for new comers
Maintaining sales record of Team
Handling client Issues.
Achieved Target on a monthly basis.
Nov ’13 To June 2015
Quikr India P Ltd (Asst. Manager Sales)
Direct Marketing
Team Handling
Website Space Selling
Identifying New Business
Maintaining good Relationship with Existing Customer.
Maintaining after sales Service Call
Creating New Database
Provide Field Training to the New joiners.
April ’11 to Oct‘13
Just Dial Ltd(India’s No 1Local search Engine):Area Sales Manager
Handled a team with 5 persons.
Selling space on web portal
Renewals with the existing customers
Handling corporate clients and sme’s.
Generate new business and handled area sales
Rapport building with the customers.
In charge of New customer Acquisition.
Oct’06 to Aug’10
Getit Info services Ltd, (Yellow Pages) Chennai :Sr. Sales Executive
Joined Getit after a short stint in Gulf
Ensure higher revenue from renewal customers through value based selling
Prospect for new customers
Achieved many cash awards.
Conduct on job training for new comers
Conduct Role plays
Trainings Attended:
oIST – Initial Sales Training
oAST – Advanced Sales Training
Feb’01 to Oct’05
Mackss Enterprises (Air Tel) Chennai: Team Leader
Started as Sales executive and went on to handle a team of 4 members
Acquiring new customers.
Organize marketing activities like road shows and exhibitions to generate leads.
Achieved targets and special incentives
Attended many marketing events and training programs sponsored by Airtel.
Nov’97 to Jan’2001
Sri Ganesh Ispat, Chennai and Cochin: Sales Coordinator
Started as Admin Executive in Chennai and went to Cochin on promotion
Maintained branch office at Cochin.
Liaison business calls and Outdoor purchases.
Handling of sales cash and cheques.
General office administration
Maintained sales records.
Maintained monthly payment follow ups
Sep’95 to Oct ‘97
We -Two Engineers, Chennai, Ambattur (Mechanical Fitter)
Machine Operator (Lathe,Drilling,Grinding,Shaping)
Fabrication work,Fitting,Assembling.
Draw on the metal and sheets according the key drawing sketch.
Sheet metal cutting and assembling for fitting
Shaping the metals through machine.
Final Assembling
PERSONAL DETAILS
Name : K. Tajuddin.
Date of birth & Age : 11-04-1978…45 Years
Academic Qualification : B. A
Technical Qualification : I.T.I. (Mechanical Fitter)),Dip in A/c & Refrigeration
Computer skills : Dip In Auto CADD, MS-Office & Microsoft Excel.
Language known : English, Tamil, Hindi, Urdu.
Present Address : No.27,ASN BLOSSOM,Door No:S-1,Tabalpetti,
Madhavaram,Chennai-60
Mobile Number : 971**-*****
Marital Status : Married
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