Accounts Payable Customer Service
Resume:
SONJA
LANOIS
*********@*****.***
Caldwell, KS 67022
SKILLS
Payroll Processing
Payment Processing
Vendor Relations
Account Reconciliation
GAAP Principles
Resolving Discrepancies
Accounts Payable and Receivable
Month-End Closings
Maintaining Strict Confidentiality
SAP Crystal Reports
Accounting Systems and Software
EDUCATION
Butler County Community College
El Dorado, KS • 05/1995
Associates in Accounting
PROFESSIONAL SUMMARY
Detail-oriented Account Specialist skilled in handling diverse range of accounting functions with accuracy, efficiency and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
WEBSITES, PORTFOLIOS, PROFILES
Linkin.com/in/Sonja-Lanois
ACCOMPLISHMENTS
Supervised team of ten account specialists that handled all invoices and utility coding for over 35 restaurant groups.
Used Microsoft Excel to develop utilities expense tracking spreadsheets and pivot tables for clients.
Collaborated with team of five in the development of new client onboarding.
Quarterly Star Award for exceeding client expectations and acknowledgement in customer service excellence.
WORK HISTORY
Infosync Services - Accounts Payable Specialist
Wichita, KS • 06/2009 - Current
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reached out to vendors and customers to verify information and follow up on client issues.
Bi-Weekly pay controls.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Processing monthly rent payments, reconciling to landlord ledgers, along with making franchise fees and national advertising fees payments.
Set up of ach (direct deposit) payments for vendors along with managing online accounts for payments, monthly billing, or set up.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Investigated daily variances and corrected errors to resolve discrepancies.
Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Customer service for five franchise restaurant groups with over 200 restaurants.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Used advanced software skills to produce high-quality documents, reports and presentations.
Maintained good working relationships with clients and resolved disputes.
Accenture Services - Logistics/Account Specialist Team Leader
Wichita, KS • 05/2005 - 06/2009
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Implemented new working processes to deliver multiple improvements.
Maintain accurate and updated records for payments for each restaurant location.
Maintain accurate vendor records for payments via check or ach for multiple companies. Preparing 1099 at year end.
AR responsibilities for several clients. Maintain billing customers, recording cash, checks and credit cards transactions.
Preparing and sending out 1099s at year end for all vendors, for over 20 companies.
Led team of twelve members while providing exceptional customer service.
Four Star Marketing - Administrative Office Manager
Andover, KS • 05/1996 - 05/2005
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
Developed and implemented policies and procedures and scaled for growth.
Daily deposits, accounts payables, accounts receivables, and reconciling sales for monthly commission payments.
Setting up travel arrangements for owners and sales rep team and annual team conference meetings.
Preparing financial statements and monthly commission statements.
Created digital filing system to reduce paper usage and toner consumption.
Assisted marketing department in planning client functions.
AR responsibilities for several clients. Maintain billing customers, recording cash, checks and credit cards transactions.
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