Administrative Assistant Customer Service

Coralene Hampton

**********@*****.*** 919-***-**** Raleigh, NC

SUMMARY

Detail-oriented Administrative Assistant with 17 years of experience in managing calendars, coordinating communications, and maintaining efficient office operations. Proven expertise in database management, document organization, and customer service. Seeking to leverage skills in administrative support and office management in a dynamic Administrative Assistant role.

WORK EXPERIENCE

Thomas Smith CPA Raleigh, NC

Administrative Assistant Nov 2023 - Present

• Coordinate client interactions, including meeting and greeting, managing incoming and outgoing communications, and efficiently handling the owner's calendar and emails.

• Facilitate the onboarding process by setting up new clients in the database, ensuring seamless integration and accurate information management.

• Amend tax returns and process client documentation, including referrals and Power of Attorney Forms, to maintain compliance and client satisfaction.

J.B. Hunt Raleigh, NC

Administrative Assistant Apr 2017 - Jun 2023

• Managed multi-line phone system, directed calls, and coordinated visitor interactions effectively.

• Maintained office supply inventory through strategic restocking and purchase order placement.

• Implemented and optimized record filing systems to enhance document organization and accessibility.

• Developed and maintained databases and spreadsheets to track, analyze, and report on performance metrics and sales data.

• Processed customer orders with precision, ensuring compliance with service standards and deadlines. ARMAC INC. Raleigh, NC

Office Administrator Jan 2007 - Jul 2017

• Managed electronic and paper filing systems, ensuring efficient retrieval of information and streamlined administrative processes.

• Assisted with payroll and reconciled account files, producing monthly financial reports to support organizational financial objectives.

• Coordinated communications and administrative functions, including customer interactions, staff scheduling, and quality assurance, to enhance office productivity.

• Edited and improved documents for accuracy, language, flow, and readability, contributing to more effective internal and external communications.

• Monitored office supplies and cleanliness, maintaining a professional work environment and supporting team productivity.

EDUCATION

Libbey High School

High School Diploma

Toledo, OH

SKILLS

Proofreading • Customer Service • Analysis Skills • SharePoint • Excel Spreadsheets • Payroll • Sap • QuickBooks • Coa

• Canopy

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