Customer Service Representative

Mia Daniels

************@*****.*** 903-***-**** Longview, TX

SUMMARY Dedicated Customer Service Representative with 8 years of experience in delivering exceptional customer care and problem resolution. Proven track record in managing high-volume call environments, processing payments, and enhancing customer satisfaction through effective communication and conflict resolution. Seeking to leverage strong communication skills and empathy in a dynamic customer service role. WORK EXPERIENCE Christus Good Shepherd Longview,Texas Emergency Room Clerk Sep 2022 - Feb 2025

• Facilitated seamless communication between patients and healthcare providers by managing patient inquiries, scheduling appointments, and coordinating necessary documentation to enhance patient satisfaction and streamline clinic operations. Dillard's, Inc. Longview, TX

Certified Fitter Apr 2021 - Sep 2022

• Cultivated personal rapport with clients to assist in identifying optimal bra sizes and styles, providing tailored advice on brand selection, fabric content, and garment care.

• Organized and executed Bra Fit Events in collaboration with prominent foundations to promote awareness and support for breast cancer initiatives.

• Enhanced merchandise visibility and customer engagement through strategic display setups and effective department organization.

Hilton Garden Inn Hotel Longview, TX

Sales Coordinator Aug 2019 - Mar 2021

• Developed and delivered compelling sales presentations at retail trade shows, effectively showcasing product quality and market comparisons to potential clients.

• Coordinated and finalized sales proposals for events and meetings, utilizing consultative sales techniques to consistently exceed sales targets.

• Cultivated strong customer relationships to expand the customer base, enhance loyalty, and improve retention rates through exceptional service and support.

• Collaborated with clients to coordinate the logistics of special functions, ensuring seamless execution and guest satisfaction.

Nationstar Mortgage Coppell, TX

Customer Service Representative Sep 2018 - Jul 2019

• Informed customers about billing procedures, processed payments, and assisted with payment option setups, consistently handling over 500 calls daily.

• Consulted with customers to identify and resolve service and billing issues, ensuring accurate and efficient problem resolution and documentation.

• Collected customer feedback and recommended procedural or product changes, contributing to improved service delivery and customer satisfaction. Dick's Sporting Goods Longview, TX

Customer Service Associate Aug 2016 - Sep 2018

• Delivered efficient and knowledgeable service, swiftly resolving customer complaints to achieve high satisfaction scores and support business growth.

• Promoted company branding and optimized product displays to align with corporate standards, enhancing customer engagement and satisfaction.

• Handled daily transactions with precision, including cash and credit payments, and reconciled discrepancies to ensure accurate financial records. EDUCATION Longview High School

High School Diploma, General Education

Longview, TX

May 2014

Louisiana Tech University

Nursing/Communications, Nursing/Communications

Ruston, LA

SKILLS Credit • Greeting • Cash Handling • Call Center • CSR • Customer Care • Presentation Skills • Guest Services • Financial Overage Analysis • Payment Processing • Cash Management • Excellent Multi-Tasker • Proficient in MS Office • Flexible Schedule • Reliable and Dependable • Detail-Oriented • Strong Communication Skills • Medical Terminology • Empathy • Problem-Solving • Conflict Resolution

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