Senior Customer Success Account Executive

Savannah Reign

779-***-**** • *******@*****.*** • Herndon, VA 20171-4614

Dedicated client liaison demonstrating relationship building and research skill. Strong communicator, collaborator, and problem solver. Excelled in relating to people and devising solutions for their needs.

Summary

Skills • Customer Relations Management

• Customer Success Management

• Project Management

• Account Planning

• Microsoft Office

• Canva Graphics

• CapCut Video Editing

• Salesforce and CRM

• SPSS and StatCrunch

Quantitative and Qualitative

Research

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• Reporting and Documentation

• Innovation and Creativity

01/2022 - Current

Senior Account Executive, Imaginary Math, Fairfax, VA (Remote) 02/2022 - 12/2023

Substitute Teacher, Kelly Services, IL

Experience

• Researched demographic populations that align with company offerings Collaborated with cross-functional teams to drive successful marketing and product launches

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• Negotiated with integrity and diplomacy

• Provided timely responses to customer inquiries, and requests for information Increased profitability and sales revenue by effectively identifying customer needs on a continual basis

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Created detailed graphic reports on sales performance, revenue forecasts, and quarterly expenditures

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• Skills Developed: client interfacing, team collaboration, sales negotiation Taught in accordance with classroom objectives and maintained structure continuity for students

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Promoted effective learning and knowledge retention by creatively relating to students and developing trust

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Addressed individual student needs and accommodated learning differences for both neurotypical and neurodivergent students

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Ensured student success by evaluating school progression metrics and attending weekly staff meetings

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• Utilized positive reinforcement to motivate students

• Left notes for the head teacher about notable students, events, and concerns Skills Developed: multi-project management, assisting underserved populations, maximizing resources

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06/2020 - 01/2022

Lead Research Analyst, Imaginary Math, Portsmouth, VA

(Remote)

01/2020 - 03/2020

Service Representative, The University Of Chicago, IL 06/2018 - 05/2019

Research Analyst, Governors State University, University Park, IL (Hybrid)

06/2017 - 08/2018

Research Analyst, UIC Cancer Center, Chicago, IL

Conducted market research and analyzed data to identify trends, opportunities, and potential risks

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Advised marketing strategies for optimal advertising, pricing, and product development

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Generated 200% increase in new customer engagements from company launch

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Strategically analyzed web traffic patterns, sales margins, and other customer engagement data points

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• Summarized raw data and created data-informed recommendations

• Concise findings were presented to the CEO in monthly meetings

• Skills Developed: market research, qualitative analysis, data strategy

• Occupied a multidisciplinary role as needed within the Bookstore Engaged with customers, managed inventory, operated cash registers, delegated tasks to other employees, and handled food and drinks

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Skills Developed: customer facing sales, cash handling, cross-training in multiple departments

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Researched the correlation between stressful life events of students and subsequent academic performance

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Hypothesized that academic performance improves in schools that accommodate students with extreme stress

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Identified how empathy and human-centered design increased student aptitude

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Cross referenced academic sources, and authored the annotated bibliography for chief investigator

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Skills Developed: human centered design research, academic research, research synthesis

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Initiated a research project analyzing the impact of mindfulness practices on cancer diagnoses

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Contacted medical organizations and hospitals to collect data from medical professionals

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Toured local community agencies to improve relations between healthcare providers and under-represented populaces

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Authored a meta-analysis of relevant data and presented research at the 2018 GUIDE Graduation and 2019 GSU Research Day

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• Skills Developed: community outreach, cancer research, research presentation B.A., Psychology

Education Governors State University, University Park, IL Illinois SUB License

PSI CHI Honor Society Membership

National French Honor Society Membership

Certifications

English: Native

Languages French: Intermediate

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