Customer Service Rep

Brigette VanMoer

At Big Stone Therapies, I excelled in customer relationship management and complaint handling, providing top-notch service to 40-60 clients daily. My proactive approach and adept calendar management skills significantly enhanced customer satisfaction and operational efficiency, showcasing my ability to thrive in high-volume environments. Personable Therapy Service Rep offering 5 plus years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Accomplishments

Skills

Work History

Therapy Service Rep

Big Stone Therapies, Marshall, MN July 2019 - Current Marshall, MN 56258

507-***-**** ************@*****.***

Customer Relations - Earned highest marks for customer service Achieved high productivity rates by completing schedule management. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customer relationship management

Calendar management

Database management

Trend tracking

Customer support

Remote assistance

Customer relations

Inter-departmental collaboration

Organization

Service reporting

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Education

Lenoir Community College at Kinston, NC

Microsoft Office Specialist in Microsoft Licensing May 2014 East Duplin High School at Beulaville, NC

High School Diploma in College Prep June 1997

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Scheduled appointment to resolve more complex issues. Maintained productivity and quality standards at all times. Operated in dynamic, high-volume environments to provide skilled assistance to more than 40-60 customers each day.

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