May Be Attorney's

Timothy Webb 443-***-**** ********@*****.*** ** S. Main Street, Selbyville, De 19975

Experienced Client and Business Relationship Strategist with over 10 years of expertise in cultivating and managing strategic partnerships across internal and external teams. Skilled in driving cross-functional collaboration, aligning teams to achieve business goals, and leading initiatives that enhance client satisfaction. A results-oriented leader, adept at managing multiple projects concurrently and delivering innovative solutions that optimize marketing, sales, and product lifecycle processes. Known for strong analytical abilities, data-driven decision-making, and exceptional communication and interpersonal skills, with a consistent track record of improving business performance and fostering long-term relationships. Partnership Assurance Manager

MUSA Technology Partners – Remote April 2023 to March 2025

• Oversee and optimize the day-to-day operations of IT systems across multiple biotech organizations. Ensure partner support teams are equipped with the necessary resources to handle communications, troubleshooting, and issue resolution effectively. Align technology platforms with strategic organizational needs.

• Manage and nurture relationships with key vendors, ensuring timely delivery of products and services in alignment with business goals. Negotiate new contract services, products, strategic initiatives, and projects for partners to drive operational efficiency and cost-effectiveness. Ensure that vendors meet service level agreements (SLAs) and maintain high standards of quality and performance.

• Establish strong, long-lasting partnerships with partner liaisons and end-users. Ensure all communication strategies and support align with MUSA’s mission, operational goals, and service standards, fostering an environment of trust and collaboration.Stay current on partner technology stacks, ensuring they align with industry best practices. Identify opportunities for technological improvements that enhance partner support while minimizing operational disruptions.

• Proactively assess issues that arise, classifying them based on urgency and business impact. Ensure that all issues are escalated in a timely manner, with clear communication and swift action to resolve them while maintaining the highest level of service continuity.

• Conduct weekly operational meetings and quarterly business reviews to assess performance, address risks, and refine service strategies. Lead discussions to ensure alignment and mitigate potential risks to business goals. Client Relations Manager/ Project Engineer

True North Networks - RemoteNovember 2021 to August 2022

• Primary point of contact for key clients of True North Networks.

• Directed the monthly/quarterly client review process for assigned clients and developed strategies to grow and improve the scope of each relationship.

• Coordinated with the Project Team resources to initiate project work and enhancements to the client’s IT infrastructure.

• Project Engineer on Office 365 (implementing Teams, Sharepoint, One Drive and Exchange Online Multi- Factor Authentication, Microsoft Endpoint Manager (MDM), and other Office 365 related projects.)

Senior Systems Engineer/ Service Delivery Manager

Salis Solutions - Delmar, MDJuly 2018 to August 2021

• Was resonsibile for all partner relationships.

• Managed day to day operations of fast growing managed service provider. Clients included accounting firms, medical facilities and a private school system among others.

• Project Engineer on Office 365 (implementing Teams, Sharepoint, One Drive and Exchange Online

• Server, desktop and network administrator. Provided top level support of techs I supervised. Point of contact for all client issues. Owner

WebbTech - Ocean City, MDJuly 2016 to December 2018

• Business Development and Sales

• Specializing in complete technical support for residential and business customer's electronics, Performed repairs on

• desktops, laptops, mobile devices.

• Restored data, operating systems, files, documents and drivers.

• Set up and configured hardware and software on client equipment.

• Install Voice over IP phones

• Setup and Install IP Cameras

Network Administrator / IT Manager

Watershed Companies - West Ocean City, MDFebruary 2014 to April 2016

• Translated business goals, feature concepts and department needs into business processes and improvements.

• Developed and evolved multi-channel warehouse ERP system with barcoding and Amazon integration..

• Collaborated with the sales, marketing and support teams to launch products on time and within budget.

• Led the development team that created the web and mobile user interfaces for SharePoint.

• Maintained and monitored the server room, the wireless network and other server infrastructure.

• Set up staff workstations with PCs, Macs, phones and laptops.

• Translated business goals, feature concepts into prioritized product requirements and use cases.

• Led communication with stakeholders regarding product goals and progress made.

• Successfully migrated company to office 365 with SharePoint for file storage and team collaboration.

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