Data Entry Customer Service

RUADHAN V. KIRSCHNER

************@*****.*** 801-***-**** Mesa, AZ 85204

Summary

Dynamic and results-driven professional with a proven track record in mixology and sales expertise, honed across diverse roles from Wedgewood Weddings to U.S. NAVY Aerostat Surveillance Projects for 4 years working out of Yuma Proving Grounds, and 2 years deployed in Afghanistan. Excelled in sales and customer service, boosting sales through effective communication and upselling techniques. Skilled in AP/AR accounting and possessing an engaging personality, I consistently exceed sales goals by leveraging trade show participation and brand representation.

Skills

AP/AR and payroll data entry accounting

Clear and effective communication

Point of sale systems

Proficient in mixology

Team training and development

Brand Ambassador

Technical aptitude

Time management abilities

Visual Merchandising

Trade show sales representative

Arizona - Department of Public Safety - Level One Fingerprint Clearance Card (FBI Background Check)

Telecommunication installation: Cat5e, Cat6a, fiber optics technician, and fusion splicer

Aerostat certified operator and camera operator (MX-15 HDMI and FLIR-380)

Experience

Wedgewood Weddings - PT Scottsdale, AZ

Bartender

05/2024 - Current

Prepare alcoholic and non-alcoholic beverages according to recipe standards.

Maintained inventory of liquor, beer, wine, and other beverage items.

Greet customers, and provide them with the selections to choose from for the event.

Processed payments accurately and efficiently with POS system.

Cactus Corn Phoenix - Chase Field - Arizona Diamondbacks, AZ

Sales Associate

08/2023 - Current

Assisted customers with product selection, sizing and styling.

Processed transactions using a point-of-sale system.

Upsold additional items based on customer interests and needs.

Qwick, Instawork, Tend & Rogue Events Phoenix, Scottsdale, AZ

Bartender/Server

01/2019 - Current

Provided drink suggestions to customers based on their preferences.

Processed payments accurately and efficiently with POS system.

Upsold customers from shelf to premium brands to help boost sales.

Mesa Arts Center Mesa, AZ

Bartender

03/2022 - 05/2023

Processed payments accurately and efficiently with POS system.

Provided drink suggestions to customers based on their preferences.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Cleansed glasses with sanitizing solution after each use.

Iconic Results Phoenix, AZ

Telesales Executive

05/2021 - 06/2022

Provided detailed product information and educated customers on features, advantages, and benefits of products or services.

Maintained in-depth understanding of company products and services to make suitable recommendations to customers.

Collaborated with new customers to give details about company offerings.

Documented sales call data in company software.

King Frosch Wines Phoenix, AZ

Sales Advisor

06/2019 - 04/2020

Through trade shows that I attended, shared information about our variety of wines, pricing, and mailing services offered.

Processed transactions using the Apple point-of-sale system.

Built relationships with customers to encourage repeat business.

Identified customer needs and tailored solutions accordingly.

Exotic Auto Experiences Scottsdale, AZ

Sales Representative and Advisor

12/2018 - 03/2020

Presented clients with the handful of packages we had to offer, whether it be on the race track (6 or 10 laps), or a private group package on the open road.

All sales were closed through the use of the Apple Pay POS system, and then the client was presented with the gift certificate, which they had six months to use at the track.

I was accompanied by a Lamborghini Huracán to show the client the cars that they could choose to drive.

Storm Restoration Specialists Macclenny, FL

Sales Advisor

01/2018 - 07/2018

Provided customers with information on products and services available.

Identified customer needs and tailored solutions accordingly.

Created presentations demonstrating the value proposition of products and services.

Coordinated with logistics department to ensure timely delivery of goods.

Quiet Cool Fan System by Satic USA Sandy, UT

Sales Advisor

01/2016 - 02/2018

Provided customers with information on products and services available.

Demonstrated product features and benefits to potential customers.

Attended trade shows and industry events to promote products and services.

Followed up with customers post-sale for feedback on product satisfaction.

Drove sales of company products and services by meeting with customers using strategic and organized approach.

My Self Reliance Salt Lake City, UT

Independent Contractor

04/2014 - 01/2018

Identified needs of customers promptly and efficiently.

Implemented strategies to take advantage of new opportunities.

Oversaw quality control to identify inconsistencies and malfunctions.

Estimated projects, procured materials and controlled costs to meet exact budget targets.

U.S. NAVY Remote Aerostat Surveillance System Yuma,, AZ

Field Service Representative

07/2011 - 11/2013

Provided technical support and troubleshooting assistance to customers in the field.

Performed regular maintenance and repairs.

Demonstrated product features and functionality to government officials around the United States.

Reported customer feedback (U.S.NAVY) on products and services to management team.

Maintained accurate records of all service activities in CRM system.

Provided on-site training for new employees as required.

Coordinated with other departments when additional resources or personnel were needed.

Assisted in the development of new processes and procedures related to field service operations.

Filled out work orders, repair logs and maintenance plans to document work completed.

Scheduled preventative maintenance visits for customers as needed.

Resolved customer complaints quickly and professionally.

Investigated complex technical issues and provided appropriate solutions.

Managed and Labeled all inventory levels using ASTS Inventory software and applied labeled bar codes to parts used on all field service operations.

Traveled regularly between assigned locations as needed for service calls.

U.S. NAVY - Remote Aerostat Surveillance System Yuma, AZ

Acceptance Team Lead

01/2010 - 07/2011

Our main priority was to deploy an Aerostat (tethered blimp) as it would be in Afghanistan on our landing pads at Yuma Proving Grounds, Arizona. It was my responsibility to have the aerostat flying and fully operational, so that the U.S. The Navy would sign off on it and pay for the Aerostat System (approximately $8 to $10 million dollars).

Provided leadership and guidance to team members, ensuring that tasks were completed on time, and to a high standard.

Developed strategies to increase team productivity and improve customer service levels.

Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Trained new staff in relevant processes and procedures.

Organized regular meetings with all stakeholders to ensure clear communication between departments.

Provided support to junior staff during peak periods of workloads.

Created detailed reports on team activities as requested by management.

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Established clear team goals aligned with company objectives, tracking progress regularly.

Levy - Salt Lake Real Soccer - Won Championship Sandy - Rio Tinto Stadium, UT

Lead Bartender

07/2009 - 12/2009

Maintained bar inventory, ordered supplies and restocked items as necessary.

Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.

Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.

Verified the age of customers purchasing alcoholic beverages.

Performed cashier duties such as accepting payments from customers and making change accurately.

Developed drink menus using seasonal ingredients, new products or specialties of the house.

The Hot Air Ballooning Co. Phoenix, AZ

Crew Chief/Chase Crew

05/2003 - 09/2009

Managed daily operations of team members to ensure efficient and successful completion of tasks.

Organized and coordinated crew schedules to maximize productivity.

Performed regular maintenance on baskets and envelopes due either every 100 hours of flight time or annually, and other equipment.

Trained new personnel on proper procedures for aircraft operations.

Maintained accurate records of aircraft repairs, modifications, service bulletins, and logbook entries.

Coordinated with crew to increase task productivity and communication.

Supervised maintenance and repair work, ensuring adherence to safety standards and protocols.

Monitored weather conditions and environmental factors, adjusting work plans as necessary to ensure safety.

Poplar Street Pub - 2002 Winter Olympics Salt Lake City, UT

Project Manager/Bartender

10/2001 - 05/2003

Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.

Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

Facilitated resolution of conflicts between team members when necessary.

Developed and maintained project plans, timelines, and budgets.

Drafted project construction schedule and updated as job progressed.

The Grand Teton Lodge Co. Moran, WY

Concierge, Bartender, Bellman

05/1990 - 10/2001

This was a summer seasonal experience. I worked at the Jenny Lake Lodge facility for three summers and Jackson Lake Lodge for one summer. Primarily greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.

Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.

Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.

Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.

We offered personalized concierge services, such as booking spa appointments or arranging transportation needs for guests, and we also offered white water rafting, horse rides, and steak dinner cruises.

Processed payments for services rendered using cash register systems or POS terminals when necessary.

Developed strong relationships with key partners in order to ensure smooth operations between departments.

Handled mail and package deliveries, keeping items secure.

Maintained guest privacy and building reputation by keeping information confidential.

Arranged special accommodations for guests to enhance visitor experiences.

Le Parisien Salt Lake City, UT

Accounting AP/AR & Payroll Data Entry

02/1996 - 05/1998

Processed payroll data to ensure accuracy of employee paychecks and tax information.

Verified employee records, such as exemptions, insurance coverage, deductions and job titles.

Resolved discrepancies between timesheets and payroll data.

Created new employee profiles in the system according to company policies.

Responded to inquiries from employees regarding their paychecks or deductions.

Reviewed time sheets for accuracy prior to entering into the payroll system.

Entered changes in salaries, benefits or withholding into the payroll system.

Analyzed wage garnishment requests from employers or creditors.

Updated database with new hires, terminations and other personnel changes.

Processed and issued paychecks and earnings statements.

The Hilton Hotel Salt Lake City, UT

Bar Manager/Lead Bartender

06/1995 - 07/1996

Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.

Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.

Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Maintained a humidor with 50 private boxes for customers who frequented the hotel on a regular basis, and also built a private selection of single malt scotches.

Salt City Cafe Salt Lake City, UT

Bar Manager/Lead Bartender

05/1994 - 06/1995

Maintained accurate records of liquor inventory and purchases for budgeting purposes.

Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Booked local and national bands, created drink menus, worked within allowed state Utah law for discounted evening and brunch events, including happy hour. Created promotional materials such as flyers, posters, or radio advertisements to advertise specials or upcoming events.

Education and Training

Salt Lake Community College Salt Lake City, UT

General Studies - Computer Software

09/1994

FNT Fiber Optics Phoenix, AZ

Some College (No Degree) in Fiber Optics Technician And Fusion Splicer

PGSS - U.S. NAVY - Aerostat Operator Certification Yuma, AZ

Some College (No Degree) in Remote UAV Aerostat Surveillance Systems

Websites, Portfolios, Profiles

www.linkedin.com/in/justgotoru

Certifications

FNT Fiber Optics - Fiber Optics Technician, and Fusion Splicer Technician

State of Arizona - Department of Public Safety - Level One Fingerprint Clearance Card (Federal and FBI Background Check)

Arizona Basic Title 4 Alcohol Certification

Arizona Food Handlers Certification

U.S. NAVY - Aerostat Operator Certification

ASTS - Government Accepted Inventory, Bar Coding Hardware & Software (Used for the PGSS Program for the U.S.NAVY

Contact this candidate