Customer Service Document Control

Trina Cunningham

Augusta, GA ***** 706-***-**** *********@*****.*** WWW: Bold Profile

Professional Summary

Dedicated office professional, highly ethical. I thrive in a collaborative environment. I offer over 25 years combined experience in Administrative Management, Customer Service, Payroll, Billing, Property Casualty CSR, Document Control, Data Coordinator and Banking, as well as other skills. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Can proficiently operate all Microsoft Office Programs. Can work and interact effectively in a team environment. Exceptional Time Management Skills. Ability to develop and maintain strong business relationships. I have excellent communication capabilities, identifying and addressing issues via candid dialogue.

Skills

Administrative Manager

Payroll

Billing

Account Payables

Account Receivables

Appeals Specialist

Claims Specialist. Glass claims

Verbal Communication

Work History

Operations Analyst -Contract Assignment, 08/2022 - 07/2023

US Tech Solutions – Columbia, SC

Identify operational requirements and opportunities for improvement, gather information, analyze data, document findings, establish and maintain quality standards, process assigned work

Administrative/Data Manager, 01/2021 - 06/2022

Allen University – Columbia, SC

Enter and process submissions, coordinate admission data flow, administer student records, coordinate communication flow, answer incoming calls, perform NSLDS checks

Document Control Specialist - Contract Assignment, 10/2020 - 01/2021

Recruiting Solutions – Columbia, SC

Provide clerical support, maintain compliance with document management, generate reports

Administrative Manager -Contract Assignment, 09/2019 - 10/2020

Federal Government Area Census – Columbia, SC

Manage office administrative functions, provide administrative reports, use various systems

Administrative Customer Service Tag & Title Clerk, 07/2018 - 09/2019

Department of Motor Vehicles – Columbia, SC

Maintain file documentation, update customers on file status, process vehicle titles, communicate with customers, handle title issues

Property Casualty Insurance CSR Agent, 12/2015 - 06/2018

Marsh/ McLennan – Columbia, SC

Respond to customer requests, analyze documents, obtain approvals, complete forms, issue orders

Payroll Specialist, 12/2012 - 03/2015

Qualawash Holdings LLC – Augusta, GA

Process payroll, manage office supplies, handle correspondence, communicate with vendors

Payroll Consultant, 06/2012 - 12/2012

ADP- Contact Assignment – Augusta, Georgia

Maintain payroll operations, respond to employee questions, develop reports, assist with document organization

OMS Supervisor, 01/2011 - 05/2012

UPS – Augusta, Georgia

Assist in managing load schedules, answer customer inquiries, perform data entry, maintain personnel records, supervise package drivers

Administrative Specialist II, 07/2023 - Current

State Fiscal Accountabily – Columbia, SC

Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.

Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.

Improved customer satisfaction with prompt and professional responses to inquiries and concerns.

Minimized errors in documentation through meticulous proofreading, editing, formatting skills.

Education

IT Support Cyber Security: 06/2021

Google IT Professional Certifications

Certified Nursing Assistant: 01/1992

Pleasant Home Nursing Centers - Martinez, GA

Business Management: 01/1990

Augusta State University - Augusta, GA

Diploma: 01/1989

T.W. Josey High School - Augusta, GA

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