Customer Service Quality Assurance
Resume:
Leila Payne
Las Vegas, NV *****
************@*****.***
To get a challenging and profitable position for a company where I can maximize my management skills, quality assurance, customer service, and training experience, where I can grow as a professional.
ABILITIES
• More than Ten years experience working directly with customers.
• Excellent negotiation and problem solving skills.
• Patient, calm and pleasant professional.
• Proficient at using computer applications.
• Used and fully capable to deal with unsatisfied clients.
• Excellent listener with outstanding communication skills. Authorized to work in the US for any employer
Work Experience
Release Specialist
TouchPoint Contact Centers - Las Vegas, NV
March 2018 to July 2021
Taking inbound and Outbound calls, Releasing vehicles, boats, Rv, side by sides with insurance providers. Authorization for vehicles to be paid for pick up at Body shops. Pick up of donated vehicles. Customer Service Rep Humana
C3 CustomerContactChannels - Las Vegas, NV
August 2015 to March 2018
Responsibilities
Professionally handle high volume incoming customer inquiries regarding products and services Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customer’s overall product satisfaction.
Manager
morning-star mini storage - Henderson, NV
November 2013 to November 2014
Responsibilities
Run office & manager weekly paperwork
renting storage units
Renting and cleaning Penske trucks
Bank runs
Light office cleaning
Store marketing
Vice President-Customer service representative
Budget Car Rental - Columbus, OH
December 2006 to March 2013
Provide excellent customer service to corporate and leisure customers. Maintain and exceed sales expectations.
Responsible for weekly station manager's reports.
Implementing new procedures to improve overall service. Open and closing stores balancing cash
Customer service representative
Primerica - Las Vegas, NV
March 2011 to December 2011
Provide excellent customer service to corporate and leisure customers. Maintain and exceed sales expectations.
Responsible for weekly station manager's reports.
Implementing new procedures to improve overall service. Open and closing stores balancing cash
Education
Some College in Business management
Columbus State Community College - Columbus, OH
2007 to 2008
High school diploma or GED
Skills
• Training & Development
• Cold Calling
• Negotiation
• Salesforce
• Quality Assurance
• Account Management
• Customer relationship management
• Customer service
Certifications and Licenses
Life insurance license
April 2009 to July 2011
Assessments
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Expert
September 2021
Identifying and resolving common customer issues
Full results: Expert
Delivery driver — Proficient
January 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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