Customer Service Representative, Call canter
Resume:
DONNA
GALLAMORE
***************@*****.***
Springfield, Ohio 45506
Bold Profile
Knowledgeable, dedicated and reliable customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
Genpact LLC - Customer Service Representative II
New York, NY • 08/2023 - Current
Farmers New World Life Insurance - Customer Service Representative Ii
10/2021 - 08/2023
Kelly Services /Assurant - Loss Draft Specialist
Springfield,Ohio • 10/2020 - 02/2021
WORK HISTORY
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
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Educated customers about billing, payment processing and support policies and procedures.
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• Investigated and resolved customer inquiries and complaints quickly Met customer call guidelines for service levels, handle time and productivity.
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Developed Customer service training materials and assisted in leading team meetings and trainings.
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• Processed customer request and policy changes written and verbal Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Educated customers and insurance agents about billing, payment processing and support policies and procedures.
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Processed customer and agent policy change request verbal and written
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• Sought ways to improve processes and services provided.
• Actively participated in team meetings and trainings Participated in team transition to new company while maintaining customer interactions and service level expectations
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SKILLS
• Customer Service
• Active Listening
• Data Entry
• Problem Resolution
• Critical Thinking
• Microsoft Excel
• Microsoft Outlook
• Product and service solutions
• Data Collection
• Payment Processing
• Follow-up skills
• Microsoft Office Suite
• Professional telephone demeanor
• Multi-line phone talented
• CRM software proficiency
• Clerical Support
• Customer Education
• Call Center Operations
• Team Development
Springfield South High
Springfield,OH • 08/1996
HS Diploma: High Shcool
EDUCATION
Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
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Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
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