Customer Service Social Media
Resume:
FISIWE MAPHANGA
Block *, Gaborone, Botswana
***************@*****.***
CAREER OBJECTIVE
Motivated and versatile professional seeking to contribute my diverse skills and experience to a growth-oriented organization. I am eager to assist in the development of the company while advancing my professional interests in a stimulating and dynamic environment.
PERSONAL PROFILE
Gender: Female
Nationality: Motswana
Languages:
English
French
Setswana
Siswati
Shona
EDUCATION
Diploma in Educational Psychology (In Progress) — Alison
Diploma in Hotel Management and Tourism — Alpine Center, Goa, India (2016)
DELF A1 French Level 5 — Alliance Française (2016)
Certificate in Sociology — University of Botswana (2013)
IGCSE — Legae Academy (2011)
EXPERIENCE
Muttyclee Investments — Sales and Marketing Agent
August 2024 - Present
Calculating client eligibility for loans based on financial criteria.
Providing exceptional customer service and liaising with clients to address their needs.
Managing telemarketing campaigns to engage potential customers.
Promoting the company’s services via social media marketing, building brand awareness and generating leads.
Broadhurst Primary School — Assistant Teacher
August 2020 - January 2023
Created and maintained a welcoming, friendly, and engaging classroom environment for students.
Designed creative, play-based activities to promote children's mental, physical, and social development.
Adjusted lesson plans to accommodate diverse learning styles and unique student needs.
Evaluated students’ work to determine progress and made recommendations for improvement.
Administered written, oral, and performance tests; issued grades based on performance.
Maintained accurate and complete student records in compliance with laws and policies.
George's Pub and Grill — Hostess/Mixologist
November 2022 - January 2023
Prepared specialty drinks (e.g., margaritas, martinis, daiquiris) according to established recipes.
Set up bar stations with necessary supplies and maintained a clean, organized workspace.
Consulted with customers to ensure prompt and accurate drink orders.
Mixed ingredients to create cocktails in accordance with recipes and customer preferences.
Protea Masa Square Hotel — Guest Relations Officer
January 2017 - October 2019
Greeted and welcomed guests upon arrival.
Assisted guests with inquiries, providing information about amenities, area attractions, and hotel services.
Prepared welcome folders with relevant information such as room service menus and area descriptions.
Built rapport with customers by anticipating their needs and offering personalized assistance.
Addressed customer complaints, escalating to the Guest Relations Manager when necessary.
Ensured compliance with health, safety, and quality standards.
Planet Hollywood — Waitress
August 2015 - May 2016 (Goa, India)
Delivered excellent customer service by ensuring timely and accurate order delivery.
Trained new staff on restaurant procedures, culture, and best practices.
Gained experience in multitasking, customer satisfaction, and conflict resolution.
PostNet — Senior Sales Representative/Cashier
January 2013 - December 2013
Greeted customers, answered inquiries, and promoted services to enhance engagement.
Operated cash registers, handled financial transactions, and ensured balanced drawers.
Consistently met and exceeded sales goals.
Fego Cafe — Waitress
January 2012 - April 2012
Provided excellent customer service in a fast-paced restaurant environment.
Worked closely with staff to ensure smooth and efficient service.
Gained experience in multitasking, communication, and conflict resolution.
SKILLS & COMPETENCIES
Microsoft Office Suite (Proficient)
Written, Oral Communication & Interpersonal Skills
Sales and Marketing
Planning and Organizing
Tourism and Hospitality Management
Performance Analysis and Management
Report Writing and Analysis
Time Management
Autonomous and Innovative
REFERENCES
Dineo Gabanamotse
Human Resource Manager, Muttyclee Investments
+267 [Your Contact Number Here]
Mrs. Thato Ditsie
Human Resource Manager, Broadhurst Primary School
Hillary Chaitika
Owner, George's Pub and Grill
Busi Chiware
Manager, PostNet
Ms. Lebogang
Guest Relations Manager, Protea Masa Square Hotel
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