Business Development Customer Service

KIRA NIGHTSER 402-***-**** • **********@*****.***

Customer-focused, sales-driven leader with over 15 years of retail and business experience, including internal and external sales and business collaboration, leading to a strong record of accomplishment.

Articulate communicator skilled in straightforward and concise verbal and written correspondence as well as technically proficient in many computer programs.

Proven mentor, trainer and supervisor of multidisciplinary individuals and teams while adhering to aggressive performance metrics. PROFESSIONAL EXPERIENCE

BELLEVUE UNIVERSITY Bellevue, Ne • 05/2016 - 3/2022 SENIOR GRADUATE ADMISSIONS COUNSELOR/MENTOR

Actively reached out and evaluated credentials of prospective domestic and international students for Graduate level programs. Prepared and completed applications to be forwarded for admission. Answered enrollment and financial questions as well as helped create an educational and financial roadmap for students. Explained and explored financing options for graduate degrees including, but not limited to, financial aid, corporate tuition assistance, military benefits, and options for grants. Trained new team members. Lead and designed innovative solutions to improve the opportunities within the department. TDAMERITRADE Omaha, Ne • 08/2013 - 12/2015

INVESTMENT CONSULTANT/BUSINESS DEVELOPMENT SPECIALIST

(10/2014 – 05/2015)

Exceeded sales targets on quarterly and annual basis. Identified, executed and followed up on opportunities to establish new customer relationships including prospecting, internal and external leads and referrals, along with generating leads from local market and community involvement. Analyzed and interpreted the client's financial circumstances, investment objectives, and position appropriate products through balanced presentations. Adhered to compliance and risk procedures. TRANSFER REPRESENTATIVE (7/2014– 10/2014)

Organized, researched, and logged transfer and new account application items into the correct queues. Analyzed accuracy of transfer forms and processed transfers in accordance with the ACAT procedures. Reached out to clients to ensure efficient transfers. Reached out to contra firms for transfer procedures when necessary. Shipped hard copy documents with medallion signature guarantees. (Temporary Position)

FINANCIAL REPRESENTATIVE (8/2013– 07/2014)

Spoke with clients and answered their questions regarding their investment accounts, policies, services and products. Clarified and assisted with client concerns regarding taxes, cost basis, and retirement accounts, among many others. Provided quotes, facilitated discussions regarding equity, and fixed income markets. Researched portfolios for potential conversions to managed accounts when necessary. Achieved most conversions during the training period. Team leader in branch leads and conversions. Involved in lean pollinator program, which promotes improving internal communication throughout the investor services department. GLASS SERVICES Council Bluffs, Ia • 2012-2015 (On Call/Volunteer) ADMINISTRATIVE ASSISTANT

Assisted in accounting and bookkeeping tasks as necessary. Prepared and sent invoices to clients. Maintained accounts receivable. Answered phone calls and emails. Oversaw the team of glazers and monitored progress and requests from both clients and employees throughout the day. Created reports and spreadsheets to manage and track income and expenses. Assisted in administrative, human resources, financial, and operational duties for the organization. VERIZON WIRELESS Omaha, NE • 2009-2013

RETAIL SALES REPRESENTATIVE/STORE LEAD (SUPERVISOR) (2010-2013) Strong sales leader (Retail to Business Sales Elite Club member, a distinction limited to one employee per store), and consistently successful in closing business sales generated by general retail employees and customers. Regularly met and exceeded monthly sales quotas at or up to 120%. Focused on staying current with company products and industry trends. Trusted employee with key-holder status. Managed inventory to prevent loss and managed procurement processes. Developed and implemented sales training for new hires. Multi-time customer service and sales awards recipient. Given recognition for “21-Day Club” consistently for meeting sales quotas by the 21st day of each month.

CUSTOMER SERVICE REPRESENTATIVE (2009-2010)

PAYPAL, INC. Omaha, Ne • 2007-2009

MERCHANT SOLUTIONS SPECIALIST/TEAM LEAD

“Rising Star” and “Customer Service Award” recipient consistently for outstanding customer satisfaction surveys. Twice promoted within the company to increased leadership roles: starting in Resolution Services then progressing to Account Review Limitations and finally to Ebay Claims, an elite team of specifically chosen customer service leaders. Successfully aligned new merchant needs with PayPal solutions and advised merchants throughout the payment processing setup and launch. EDUCATION & LICENSES

MASTER OF BUSINESS

ADMINISTRATION

BELLEVUE UNIVERSITY (2019)

BACHELOR OF SCIENCE BUSINESS

ADMINISTRATION

BELLEVUE UNIVERSITY (2012)

ASSOCIATES OF APPLIED SCIENCE

MARKETING MAJOR

IOWA WESTERN (2007)

FINRA GENERAL SECURITIES

LICENSE

SERIES 7 (2013)

NASAA/FINRA UNIFORM

SECURITIES AGENT

STATE LAW EXAM SERIES 63 (2013)

EXAM SERIES 66 (2014)

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