Project Manager Senior
Resume:
Stacey Lee Ritzer, PMP, CSM
***************@*****.***
http://www.linkedin.com/in/sritzer
SENIOR PROJECT MANAGER
Over 20 years of experience directing, driving, and executing projects within scope, budget, and schedule. Creative thinker that successfully uses Project Management (PM) methodologies and tools to control projects from start to finish. Persistent, dependable, and methodical. Able to balance all business demands while minimizing risk and ensuring positive results. Verified by performance:
Business Process Improvement: Fulfilled Project, Vendor, and Agile/Software Development Life Cycle Management roles.
Business Operations: Oversaw Change Management, Compliance Systems Governance, and Training and Development.
Management: Supervised Sr. Project Managers, oversaw Governance of Office Standards, facilitated Cross-functional Reviews.
Infrastructure & Integration: Managed Infrastructure Consolidation during mergers; emphasized Integration Cost and Benefit.
PROFESSIONAL EXPERIENCE
HCL America
Senior Project Manager 2/2021 – 3/2025
Supported and lead Datacenter migration project for the UnderArmour account. Supported CTO for North America managing multiple projects including Compute Strategy and UPS Monitoring for a key account. Lead Integrated Facilities Operations Support’s Environmental Health and Safety domain initiatives and managing related process tool releases. Provided project management, annual roadmap planning, User Acceptance Testing (UAT) development and cross-functional coordination. Projects included implementing an overall incident management tool and process for global data center operations, daily dashboard reporting, and metrics analysis with Tableau for the leadership team. Accepted Team Leader role—developed team talents, identified best practices, improved environment, and ensured standardization and on-time delivery. Projects all followed Agile methodology. Supported CTO at PepsiCo account managing several Mfg./DC initiatives.
Wells Fargo Bank, San Francisco, CA
Project Manager/ 8/2020 – 12/2020
Artificial Intelligence (AI) Initiatives Consultant 2/2019 – 10/2019
Contributor for a short-term contract involving business process mapping and documentation management for a major marketing initiative. Focused on risk governance and oversight. Managed AI Machine Learning team initiatives--addressing the bank’s business needs. Led Pilot Phase initiatives focusing on business, technical workstreams, and risk and compliance. Managed design and development, ensured key milestones were met, and personally handled issues and solutions. Initiated JIRA software team reports; the results/findings led to major reporting changes in key data fields and team training requirements.
FIRST REPUBLIC BANK, San Francisco, CA
Senior Technical Project Manager/Project Management Office (PMO) 9/2017 – 2/2019
Managed and oversaw software development projects for Finance and Legal departments. Negotiated and managed a $5M project budget and matrix managed technical staff who executed business/technical strategies to modernize the bank’s infrastructure.
Projects included a Quantitative Risk Management Business System (replacing a legacy system with state-of-the-art cloud-based technology to meet federal regulations and Sarbanes-Oxley (SOX) Act compliance) and an iManage system (a document management tool migrating 350,000 documents into the workflow--increasing efficiency, productivity and security while reducing risk and meeting federal regulations and compliance).
Responsibilities included:
oServing as focal point between business and technical teams (ensuring on-time delivery and phase completion) as well as controlling/leading project kickoff sessions, daily stand-ups, stakeholder check-ins, and lessons learned reviews.
oManaging key PMO initiative to integrate the ServiceNow time tracking module into existing Enterprise PMO system.
oManaging UAT planning and resources for 2 major projects; creating UAT test cases and managing all reported issues.
oDrafting, documenting and obtaining sign off for all required PMO documentation. Performing regular risk assessments and communicating results to project team members. Working to remediate all issues/barriers to progress.
BANK OF THE WEST, San Ramon, CA
VP, Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) Systems Governance 10/2014 – 7/2017
Executed governance and administration for the bank’s BSA Systems team. Developed and implemented new operational processes to support a new transaction monitoring system. Provided support for bank regulatory audit findings (ensuring support for successful remediation and closure involving multiple organizations by providing them with supporting documentation/validation).
Oversaw a $3M project budget while managing a team of 5 (2 direct and 3 indirect reports).
Managed $1M application upgrade project for the BSA/AML department while managing a project team of 15.
Ensured 100% compliance to the bank’s Project Management Community of Practice (PM-COP).
Completed major project to provide evidence needed to close regulatory finding in area of Currency Transaction Reporting.
Partnered with strong industry consultants to develop an Application Lifecycle Development Plan (ALDP).
Closed a major regulatory finding with the adoption of this ALDP and by ensuring completion of required milestones.
Inventoried and created documentation for over 40 processes within the department.
Modified the team SharePoint site to a more comprehensive strategy, ensuring consistency.
ACI WORLDWIDE, Inc., Pleasanton, CA
Senior Project Manager 7/2013 – 8/2014
Managed software development projects for quarterly release of Architect product line. Directed end-to-end project management and compliance for multiple Development and Quality Assurance teams following the Agile development methodology.
Ensured 100% compliance to the Product Development Methodology (PDM) to provide a structured, low-risk approach.
Initiated and completed migration to a JIRA software development tool, enabling our Product Management and Development teams to remain program compliant and, at the same time, closed a major non-compliance issue well ahead of schedule.
TATA CONSULTANCY SERVICES @ KAISER PERMANENTE, Pleasanton, CA
Senior Project Manager 1/2012 – 7/2013
Supervised high visibility infrastructure project to acquire and implement hardware and software for an Enterprise Global Risk and Compliance Program effort within Kaiser. Oversaw a project budget of $1.5M and a team of 10 from initiation through closure.
Facilitated delivery of $2M vendor contract for a new platform for the Corporate Services Bio Department.
Directed Payment Card Industry (PCI) remediation efforts for Compliance, Legal, and Regulatory Affairs area of Kaiser Permanente, involving end-to-end project management and coordination across multiple business units and regions.
Successfully scanned hardware and rolled out required software upgrades and patches across multiple regions on time.
HARLAND FINANCIAL SOLUTIONS, Pleasanton, CA
Program Manager 6/2011 – 1/2012
Directed team of 8 senior project managers in Risk Management and Compliance (RMC) program.
Managed all aspects of $2M annual implementation portfolio including resource assignment, management, and escalation.
Oversaw revenue forecasting—resulting in a prediction analysis that provided a reliable future cash flow estimation.
Senior Implementations Project Manager 5/2010 – 6/2011
Successfully implemented five Credit Union conversions to Harland Financial System.
Primary point of contact with customers in deploying solutions utilizing their infrastructure and by integrating their needs with various sources (i.e., Cavion Mobile Banking, Lending Solutions, Internet Banking, and Bill Pay Applications).
Coordinated resources for multiple products to implement solutions on time and within budget. Handled risk mitigation from initiation through project closing phase.
ADVANTIS GLOBAL, Inc. @ ONLINE BANKING WELLS FARGO, San Francisco, CA
Senior Project Manager 6/2009 – 5/2010
Managed multiple projects. Directed overall project schedule, budget, and resourcing, and interfaced with impacted technical groups and business stakeholders. Projects followed the Rational Unified Process (RUP) development methodology.
Ran integration project of Lines of Credit for Wachovia Bank into Wells Fargo Bank across multiple lines of business impacting 2M customers. Project was delivered on time and under budget.
Took charge of Overdraft Service project to satisfy key regulatory mandate and online banking enhancement.
EDUCATION AND CERTIFICATIONS
Bachelor of Science Degree, Information Systems Management, University of San Francisco, San Francisco, CA 2001
Project Management Professional Certification May 2023, Project Management Institute, Active Member Since 2006
Certified Scrum Master Certification, Scrum Alliance, 2009 and recertified May 2023
TECHNICAL AND SOFTWARE SKILLS
Extensive experience with the Microsoft Office Suite and Planview as well as many Project Management related Software, Methodologies, and Tools. Trained in the use of the following software/platforms/languages/tools: ServiceNow, Asana, Atlassian JIRA/Confluence, Primavera Prosight, Remedy, Agile, Structured Query Language, Clarity, SharePoint, BSA/AML, HP Quality Center, Oracle Hyperion, and Tableau Reporting. Received extensive training in Software Development Life Cycle, the Sarbanes-Oxley Act, Lean Six Sigma, Customer Relations Management, InfoTechnology Infrastructure Library Foundation, and Salesforce End User.
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