Medical Billing Customer Service
Resume:
Alicia Waffle
Puyallup, WA *****
**************@*****.***
Professional Summary
Results-driven medical billing and coding specialist with a strong foundation in medical coding principles, including ICD-9 and ICD-10. Recently completed an Associate's degree in Medical Billing & Coding, demonstrating commitment to excellence in healthcare administration. Proven ability to manage high- volume transactions and maintain accuracy in fast-paced environments, complemented by effective conflict management and customer service skills. Seeking to leverage expertise in a medical billing and coding role to enhance operational efficiency.
Authorized to work in the US for any employer
Work Experience
Package Handler
Fedex-Fife, WA
October 2024 to March 2025
• Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
• Operated forklifts and other equipment to safely transport goods within the warehouse
• Collaborated with team members to prioritize tasks and meet daily shipping deadlines
• Maintained a clean and organized work area, promoting safety and efficiency
• Utilized scanning devices or manual methods to track inventory movement in the warehouse
• Adhered to all safety protocols when handling hazardous materials or operating machinery
• Communicated effectively with supervisors regarding any issues or concerns related to loading operations
Cashier
Nisqually Markets-Lakewood, WA
February 2024 to July 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Performed opening/closing duties including counting money in the register before/after shifts
• Developed rapport with regular customers by remembering their preferences and providing personalized service
Cashier
Walmart
September 2022 to June 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-Tampa - Remote
March 2022 to September 2024
I held a 4.0 almost through the whole training.
I was placed on the Deans List
Certificate in Medical office specialist
Tacoma Community College - Tacoma, WA
March 2003 to August 2004
GED
Cascades Job Corps - Bellingham, WA
May 1992 to February 1994
Skills
• ICD-9
• Conflict management
• POS
• Packaging
• Upselling
• Cash handling
• ICD-10
• Safe work practices
• Warehouse Experience
• Load & Unload
• Medical Coding
• CPT Coding
• Medical Billing
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