Scrum Master Project Manager
Resume:
Carmel Shyla Certified SAFe *.* Scrum Master
Parker, Colorado-80138
********@*****.***
Summary
Carmel is a Certified Scrum Master /Senior Project Manager with over 8 years of experience in the Communication and Media, Manufacturing, and Services industries. She has a solid grasp of the SDLC, requirements analysis, sales support, and business strategy execution. Adept at formulating innovative technology solutions to create enduring results for client’s unique needs. Experience managing client relationships and collaborating at all levels of management. An effective communicator known for attention to detail, solid organizational skills, and proven ability to complete complex tasks under tight deadlines. Carmel seeks opportunities to transform company practices into streamlined, cost-effective solutions leading to more efficient operations.
Skills and Expertise
•Agile Scrum, Agile mindset, growth mindset.
•Systems thinking, adaptability, and people skills.
•Complex problem solving, lean thinking, creativity.
•Collaboration, facilitation, rapid decision-making.
•Drafting project proposals, negotiating contract terms
•Planning project budget, timeline, and staffing requirements.
•Managing Project execution, ensuring client satisfaction
•Leading facilitating change, focusing, and performing with flow.
•Negotiation, Intrinsic motivation, emotional Intelligence.
•Software Testing, Software Quality Assurance.
•Deep understanding of cloud computing technologies, architecture, and best practice
•Proven experience in leading and managing cloud-based projects using.
•Agile methodologies, such as Scrum or Kanban.
•Project Management Servant Leader, empathetic team player.
•Relentless Process Improvement and continuous learning attitude.
•Confluence, Jira, Jira Align, Jira plan, Quality Center Reporting tools & Dashboards.
•Proficient in Microsoft Office suite Word, Excel, PowerPoint, Google Sheets, and RACI Framework.
•Change request Management, creating non-disclosure agreements.
•Experience in managing and prioritizing multiple projects and competing demands.
•Project Management project planning, resource management, and budget forecasting
•Familiarity with smart sheets.
•Maintain database management systems and monitor and maintain databases.
Work Experience
Charter Communications (Spectrum) May 2022 – September 2024
Scrum Master/ Project Manager
Network Technology Group
Scrum Master for Cloud Infrastructure Architecture.,
worked with teams to support product delivery using the industry’s best practices, solution design, and creating long-term value for our customers.
Acting as a Servant leader to agile teams, educating and coaching agile teams to maximize efficiency and performance on Agile practices, focusing on delivering customer value and embracing continuous improvement.
Identify and manage risks, mitigate impediments, and negotiate dependencies within and across scrum teams.
Facilitate Team Events including Daily Stand-ups, Iteration Planning, Refinement sessions, Iteration Reviews, and Retrospectives.
Being a partner, collaborating with the Product Owner and Technical leads to understanding business problems, and product(s), and ensuring features and user stories are clear, concise, prioritized, and understood by every Agile team member.
Establish and maintain open and clear lines of team communication to facilitate status transparency.
Work with peer Scrum Masters, Release Train Engineers, Agile Coaches, to increase the effectiveness of Scaled Agile.
Plan, execute, and monitor multiple projects simultaneously, ensuring adherence to project timelines, milestones, and deliverables.
Creates and delivers information at the appropriate level for the audience, including presentations and status updates.
Lead cross-functional teams, fostering a collaborative and inclusive work environment, guiding team members in project execution, and mentoring junior team members.
Oversee project budgets and resource allocation, ensuring optimal utilization of available resources and timely procurement when required.
Maintain consistent project documentation and adhere to defined standards. • Identify project risks and develop mitigation strategies. • Conduct risk assessments and implement risk management plans; proactively address issues that may impact project timelines.
Spectrum - Project Manager/Scrum Master July 2021- Jan 2022
Spectrum Connectivity Platform
Project managed under release Management.
Scrum master for Firmware Automation, WINUI Automation, SCL (API based connectivity layer) and Automation Testing Lab
•Created Projects, defined timelines, and maintained reports in Confluence and Jira.
•Managed sprints in Jira, documented workflow, and reported teams’ status to upper management on weekly basis.
•Collaborated with a team of 4 automation leads to work cross-functionally with different components connected to the spectrum connectivity platform, release management and the
testing team.
•Met 100% deadlines and project goals for rolling out Cloud based platform using Plume and Cujo cloud.
Spectrum– Project Manager Jan 2020 – June 2020
Wireless Technology Group-HMNO
Program management of the following work streams for the HMNO program.
Implementation of Middleware- API based Network Services Layer, Arterra OSS/BSS, Mediation Orchestrator Solution.
•Direct project management initiatives from conceptualization through development, implementation, and management.
•Define timelines, budgets, KPI’S deliverables and milestones; allocate resources.
•Partner with key stakeholders to identify and execute cross-functional goals.
•Data Modeling, Meeting Deadlines, Development &Testing.
•Negotiate pricing, timelines, services, and terms with vendors.
•Manage internal and external contractors and staff throughout project life Cycle.
•Create progress reports and monitor program data to assess efficiency.
•set up project spaces in JIRA and update them.
•Building strong, lasting relationships and strategic partnerships through exceptional client service serve as a primary point of contact for client communications.
Spectrum – Program Manager Feb 2018 – Dec 2019
Technology Services System Integration Testing
•Requirements Gathering & Analysis.
•User Acceptance Testing
•Systems Integration Testing for IoT – Zigbee,
•Managed multiple projects Metrics: Video on Demand, Dynamic Ad Insertion, Spectrum Connectivity Platform. Internet Over Things [IoT], Customer Premise Equipment, Internet Core
Digital Millennium Copyright Act.
•Managing vendor Contracts and their process.
•Preparation of executive level key performance metrics reports and presentation of reports
•Client Communication.
•Meeting Deadlines.
•Financial Analysis.
•Scope Analysis
•Weekly Milestones and Accomplishment updates.
•Analyze and interpret data/Metrics.
Test Analyst part of the Spectrum Incident & Defect Resolution Team
Complete User Acceptance testing on TMC (Test Measure and Control) on Set Top Boxes
Maintaining and publishing defect reports of various severity and priority levels
Defect Management from open through closure, root cause analysis to implement continuous improvements.
AVIVA Technologies –Manufacturing and Engineering Design Shop December 2015 – June 2016
Procurement Specialist
•Gained experience in supplier sourcing, procuring military requirements, and purchasing various commodities to meet the client requirements.
•Outstanding knowledge of purchasing methods and procedures.
•Thorough knowledge of bookkeeping principles and their application.
•Remarkable ability to supervise the work of employees with purchasing duties.
•Exceptional ability to interpret technical specifications.
•Skilled in planning and executing sourcing strategies.
•Excellent skills to work in a fast-paced environment and multi-tasking.
•Proficient in analyzing all supplies and materials logistic plans.
•Order interpretation and quote management to include mark-ups and terms meeting company policies and customer requirements.
Masterpart- Office Manager - July 1997 – August 2001
•Handled all word processing. Entered data for reports, production items, shipping, and inventory.
•Maintained computerized inventory of all parts, supplies, and products.
•Accounting and bookkeeping helped plan and organize company events.
•Handled incoming calls to the main phone line and professionally represented the company.
•Report to the chief executive and maintain finance and accounts. Organizing meetings and public relations work.
Education, Training, and Certifications
Masters in business economics from Madras University, Ethiraj College
Bachelors in Finance and Accounting, Ethiraj College
-Job Oriented Software QA Training: Manual Testing, Software QA, Defect Tracking Tools, Hands-On Software testing projects
-Scaled Agile Framework (SAFe): Certified SAFE 5.0 Scrum Master, SAFe for Teams training completed.
-Lean Six Sigma Yellow Belt.
- https://www.linkedin.com/in/carmel-s-5214151bb/
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