Sales & Customer Service

Location:

San Diego, CA

Posted:

March 20, 2025

Contact this candidate

Resume:

Alexandra Anderson

951-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Results-driven sales and customer service professional with over five years of experience in high-end furniture sales, marketing, and administrative support. Adept at client relations, vendor coordination, and digital marketing. Passionate about delivering top-tier customer experiences, increasing sales, and streamlining operations to drive business growth. SKILLS & EXPERTISE

Customer Relations & Sales: Client engagement, lead conversion, Salesforce CRM, relationship building, luxury sales

Marketing & Design: Canva, social media marketing, advertising, content creation

Technical & Administrative: Microsoft Office (Word, Excel, PowerPoint), data entry, troubleshooting, deadline management

PROFESSIONAL EXPERIENCE

Fashion Furniture Rental, San Diego, CA

High-End Furniture Specialist February 2021 - January 2024

● Qualified customers based on budget and style preferences, increasing lead-to-sale conversion rates.

● Designed detailed presentations using Canva to showcase furniture options aligned with customer needs.

● Developed and maintained relationships with property managers, realtors, and leasing agents.

● Coordinated with vendors and logistics teams to ensure seamless furniture installations for high-profile clients.

● Managed expectations via clear communication and detailed follow-ups, enhancing customer satisfaction.

Customer Care Specialist February 2021 - February 2023

● Led virtual consultations and guided clients through furniture selection, improving retention rates.

● Assisted sales teams with lead follow-ups and high-priority customer interactions.

● Processed customer contracts while maintaining a consistent customer satisfaction score.

● Coordinated with warehouse and dispatch teams daily to ensure timely deliveries.

● Resolved customer complaints efficiently, enhancing the brand’s reputation for high-quality service.

Reliant Foodservice, Temecula, CA

Territory Sales Manager June 2019 - September 2020

● Marketed new products via social media, samples, and email campaigns, driving sales growth.

● Built and maintained strong relationships with new and existing customers.

● Conducted in-person sales meetings and product demonstrations, leading to increased revenue.

Customer Service Representative March 2016 - June 2019

● Handled customer inquiries regarding thousands of products, ensuring accurate recommendations.

● Resolved customer complaints related to defective products, deliveries, and billing issues.

● Upsold complementary items based on customer needs, increasing order values.

● Processed invoices and managed logistics deadlines, improving order accuracy and efficiency.

E.A.T. Marketplace, Temecula, CA

Executive Assistant May 2015 - February 2016

● Managed social media content and advertising, increasing community engagement.

● Coordinated catering events and vendor partnerships to enhance business operations.

● Supported restaurant operations, including customer service, event planning, and supplier relations.

VOLUNTEER EXPERIENCE

We All We Got San Diego (WAWGSD) 2020 - 2022

● Assisted with grocery shopping and delivery for underprivileged community members.

● Managed social media marketing to expand outreach and increase donations.

● Coordinated with vendors and volunteers to optimize operations and meet organizational goals.

Working Wardrobes - Cinderella For Life Foundation 2010

● Assisted in providing prom dresses and accessories to underprivileged girls.

● Supported event organization and planning, ensuring a seamless experience for participants.